Kelly O'Neill
Braintree,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Burke Oil
11.2023 - 02.2024
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front Desk Receptionist
Mass Eye & Ear Infirmary
08.2001 - 11.2005
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer problems and complaints.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Bank Helper
Bank Boston
09.1996 - 09.1999
- Trained new hires on customer service policies and procedures.
- Utilized strong communication skills to explain complex financial concepts to clients in an accessible manner.
- Streamlined daily operations for improved time management and increased productivity.
- Adhered to policies, procedures and regulatory banking requirements.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Actively participated in staff training programs, continuously improving product knowledge and skills relevant to the role.
- Maintained friendly and professional customer interactions.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Monsignor Ryan Memorial H.S.
Boston, MA05.1996
Skills
- Dictation and Transcription
- Patient Scheduling
- Social media knowledge
- Appointment Coordination
- Mail distribution
- Clear Communication
- Data organization
- Confidentiality and Data Protection
- Filing
- Report Transcription
- Document retrieval
- Multi-line phone proficiency
- Documentation and Recordkeeping
Timeline
Administrative Assistant
Burke Oil
11.2023 - 02.2024
Front Desk Receptionist
Mass Eye & Ear Infirmary
08.2001 - 11.2005
Bank Helper
Bank Boston
09.1996 - 09.1999
High School Diploma -
Monsignor Ryan Memorial H.S.