Kelly Orozco
Asset Living
Camano,WA
29
years of professional experience
Diligent Leasing Agent experienced in property leasing and tenant relations. Achieved high occupancy rates and tenant satisfaction through effective lease facilitation and strong communication skills. Focused on tenant management, lease negotiations, and property marketing to ensure retention and satisfaction.
Work History
Leasing Consultant
1 Year 11 Months- Facilitated leasing process by conducting property tours and showcasing amenities to potential residents.
- Developed and maintained relationships with prospective tenants to enhance customer satisfaction and retention.
- Assisted in processing lease applications, ensuring accuracy and compliance with company policies.
- Collaborated with the marketing team to implement promotional strategies, increasing property visibility in local market.
- Trained new leasing staff on company policies, software systems, and effective sales techniques to improve performance.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Youth Minister
9 Years 9 Months- Engaged youth and community in faith-building activities and discipleship programs.
- Collaborated with multiple parishes to support community initiatives.
- Developed and implemented engaging youth programs fostering community involvement and spiritual growth.
- Led volunteer training sessions to enhance leadership skills among youth leaders and mentors.
- Organized retreats and events promoting faith-based activities, enhancing youth participation and engagement.
Hotel Night Audito
2 Years 5 Months- I was responsible for auditing the restaurants and shops at the resort.
- Reconciled daily financial transactions, ensuring accuracy in cash handling and reporting.
- Conducted nightly audits of guest accounts, identifying discrepancies and resolving issues promptly.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests.
Night Manager/Audit
1 Year 2 Months- I audited all transactions for the hotel.
- Supervised overnight operations, ensuring high standards of guest service and safety compliance.
- Trained and mentored front desk staff, enhancing team performance and service delivery.
- Implemented process improvements that streamlined check-in/check-out procedures, increasing efficiency.
Education
Associate - English
Skills
Auditor - 3 years
Customer service
Fair housing regulations
Building rapport
Lease negotiation
Minister - 7 years
Timeline
Leasing Consultant
Asset Living
11.2024 - CurrentRead More
Youth Minister
Seattle Archdiocese
08.2012 - 05.2022Read More
Hotel Night Audito
Orange Lake Resort
03.1999 - 08.2001Read More
Night Manager/Audit
Hampton Inn
01.1998 - 03.1999Read More
Valencia Community College
Associate from English
Read More