Kelly O'Sullivan
Punta Gorda,FL
Summary
Compassionate and dedicated counseling student with experience in client support, active listening, and effective communication in high-demand environments. Skilled in building rapport with clients, handling sensitive information with confidentiality, and providing empathetic support tailored to individual needs. Proven ability to manage high volumes of client interactions remotely and in-person, maintaining professionalism and composure under pressure. Experienced in coordinating with team members to ensure seamless service delivery and adept in using organizational and interpersonal skills to foster trust and enhance client satisfaction. Driven by a commitment to ethical standards, cultural sensitivity, and a client-centered approach to promote mental health and well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant (Seasonal)
Health Apply
Remote Position, USA
10.2023 - 08.2024
- Answered a high volume of inbound calls from clients and potential customers during peak enrollment periods, providing timely and accurate information about health insurance plans and increasing rates of enrollment
- Scheduled appointments and follow-ups for insurance brokers, coordinating with clients to ensure all necessary documentation and information were prepared in advance
- Maintained detailed records of client interactions, updating customer databases with relevant information to ensure accurate and up-to-date records
- Adhered to confidentiality and privacy regulations, ensuring all client information was handled securely in compliance with HIPAA and company policies
Private Childcare Provider
Cowles Family
Ashburnham, USA
09.2020 - 03.2024
- Managed daily activities and routines for children, ensuring a safe and nurturing environment, leading to improved developmental milestones and parent satisfaction
- Developed and implemented educational and recreational activities, fostering social skills and learning, resulting in enhanced engagement and academic progress
- Coordinated with parents to address and resolve any concerns, maintaining open communication, strengthening the trust and relationship between the family and caregiver
Crew Member
Dunkin'
Peterborough, USA
03.2021 - 06.2022
- Provided exceptional customer service by greeting guests, taking orders accurately, and ensuring a positive experience, contributing to high customer satisfaction scores
- Collaborated with team members to fulfill large orders quickly during peak hours, ensuring a smooth and efficient workflow
- Resolved customer complaints and concerns professionally, offering solutions to enhance guest satisfaction and rates of return
Assistant Preschool Teacher (Internship)
Happy Valley Preschool
Peterborough, USA
08.2019 - 12.2019
- Assisted lead teacher in creating lesson plans and conducting classroom activities, contributing to a well-organized and dynamic learning environment, which improved overall classroom effectiveness
- Supported individual students with learning and behavioral needs, providing personalized attention that enhanced their classroom performance and addressed specific challenges
- Organized and led group activities for preschoolers, enhancing social interaction and cooperative skills, which resulted in a more positive and collaborative classroom atmosphere
Speech-Language Pathology Assistant (Internship)
Great Brook School
Peterborough, USA
11.2018 - 06.2019
- Assisted speech-language pathologists in delivering therapy sessions, helping students improve their communication skills, resulting in improved academic outcomes and enhanced student performance
- Conducted individual and group therapy activities, monitored progress, and provided feedback, contributing to the effective implementation of therapeutic strategies and improved student outcomes
- Prepared and maintained educational materials and documentation, ensuring accurate records, increasing the efficiency of the therapy process and streamlined administrative tasks
Education
Bachelor of Arts - Psychology
Boston University
Boston, MA06.2022
High School Diploma -
Conval High School
Peterborough, NH06-2018
Master of Science - Counseling
Nova Southeastern University
Fort Lauderdale, FLSkills
- Active Listening
- Empathy
- Communication Skills
- Critical Thinking
- Interpersonal Skills
- Organization
- Problem-Solving
- Stress Management
- Team Collaboration
- Flexibility and Adaptability
- Knowledge of Counseling Theories
- Technology Proficiency
Certification
- HIPAA Certified
Timeline
Office Assistant (Seasonal)
Health Apply
10.2023 - 08.2024
Crew Member
Dunkin'
03.2021 - 06.2022
Private Childcare Provider
Cowles Family
09.2020 - 03.2024
Assistant Preschool Teacher (Internship)
Happy Valley Preschool
08.2019 - 12.2019
Speech-Language Pathology Assistant (Internship)
Great Brook School
11.2018 - 06.2019
Bachelor of Arts - Psychology
Boston University
High School Diploma -
Conval High School
Master of Science - Counseling
Nova Southeastern University
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