Kelly Owens
Athens,TN
Summary
Driven to exceed sales, quality and customer satisfaction goals every day. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Knowledgeable Harley-Davidson parts salesman, and proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
With my experience having served in the army, it has helped me to become flexible with problem solving in all environments to succeed.
I'm motivated to fulfill company standards and find ways to help progress employers and myself to ensure good product sales, customer relationships.
I'm a driven veteran to work myself into a career field to better the company I work for and to better myself
Overview
2
2
years of professional experience
Work History
Parts Salesman
Smokey Mountain Harley Davidson
Maryville, TN
08.2021 - Current
- Greeted customers through telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly and find proper resources to get the parts necessary
- Researched mandatory parts to help fulfill customer needs to make repairs or full custom build on motorcycles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Connect with dealers and manufacturers to get the parts needed for service and aftermarket parts for performance, as well as connecting with companies to help the dealership become a dealer for new manufacturers
Motorcycle Technician
Smokey Mountain Harley Davidson
Pigeon Forge, TN
08.2021 - 02.2022
- Performed maintenance on different categories and brands of motorcycles.
- Operated diagnostic equipment to better educate customers on problems with their vehicles.
- Performed brake repairs and servicing for effective and safe braking.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
- Replaced defective parts using hand or powers tools, arbor presses and flexible power presses.
House Siding Installation
Independant Contract
Crosville , TN
11.2020 - 05.2021
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- support job flow with proper cut material to specification
- Installed building materials in proper location and orientation
General Laborer
Landmills Llc
Monterey, TN
08.2020 - 11.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Organized truck loads to be distributed properly
- Load directing to ensure proper loads were going to the proper destination
- assist all employees from other general laborers to supervisors with proper job knowledge and find solutions to direct work flow
Education
Technical Certification - Harley-Davidson, Honda, Kawasaki
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ06.2019
Technical Heavy Equipment And Diesel Certification - Stryker Systems
A.I.T. Ft. Lee
Virginia04.2014
High School Diploma -
Desert Hills High School
Saint George, UT05.2013
Skills
- Till Counting
- Parts Identifications
- Procedural Updates
- Store Layouts
- Creative Solutions
- Data Operations
- Adaptive learning
- Technical Documentation
- Critical Thinking
- Complex Problem-Solving
- Customer Care
- Creating and maintaining relationships with dealer, customer, and client relations
Additional Information
If I am hired with your company, I will ensure to meet standards, learn my job as efficiently as possible and try to find new solutions to create beter job efficiency and productivity.
Timeline
Parts Salesman
Smokey Mountain Harley Davidson
08.2021 - Current
Motorcycle Technician
Smokey Mountain Harley Davidson
08.2021 - 02.2022
House Siding Installation
Independant Contract
11.2020 - 05.2021
General Laborer
Landmills Llc
08.2020 - 11.2020
Technical Certification - Harley-Davidson, Honda, Kawasaki
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Technical Heavy Equipment And Diesel Certification - Stryker Systems
A.I.T. Ft. Lee
High School Diploma -
Desert Hills High School
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