KELLY PAGE
Vinton,VA
Summary
Serve as the subject matter expert, and analyze the business required. Energetic and detailed-oriented with high degree of professionalism and integrity. Improve sales and customer performance in fast-paced competitive environments. Promote positive and productive work environment for management. Develop effective processes and manage complex functions. Adept at communicating vision, expediting business needs, achieving company objectives, establishing expectations, monitoring progress, and delivering top customer experience. Support and establish rapport with clients, cross-functional teams, and diverse individuals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
STORM Manager/Instructor
Super Kicks Karate
01.2018 - Current
- Manage team of STORM (Special Team of Role Models) that includes the age range of 5-adults
- Meet and strategize with business owner on how to achieve financial goals
- Conduct team and 1:1 meeting to resolve any concerns that have been brought up and create a plan to resolve and implement
- Train new employees as well as conduct instruction classes for clients
- Conduct monthly review of sales goals and edit goals based on monthly income
- Meet with new clients and upgrade existing clients to grow customer base
- Created, marketed, and maintained a brand-new Kickboxing program
- Increased sale for Kickboxing and Marital Arts program combined by 30% YTD
Lead Operations Processor
Wells Fargo Bank, N.A.
06.2007 - Current
- Provide support to the Consumer and Business Research Department
- Act as an escalation point for team members
- Review and approve monetary adjustments to ensure they are valid and fall within risk management guidelines
- Train new hire team members and provide training to existing team members
- Complete monthly quality assurance for team members
- Document quality and performance issues for management review
- Prepare, edit, distribute, and/or correct specialized and/or complex documents
- Collaborate on new projects that are assigned to the department and the creation of new process documents
- Spearheaded Google ads project, increasing leads 10% for east coast agents
- Review daily queue and prioritized work; reviewed with upper management any patterns found that showed and detailed cases not being worked in correct order
- Asked by upper management to become a part of Great Place to Work team
- Led team in activities and specialized days to create a better work environment
- Trained additional Lead Processors on a Reg E case type that is reviewed by Auditors every time a case is completed
- Work with management and other leads to update and improve existing written procedures
Education
Associates Degree - Business Management
New River Community College
Skills
- Experience building and maintaining positive working relationship with clients and teammates
- Energetic multi-tasker in fast paced environment
- Advanced organizational skills
- 17 years handling confidential information
- 17 years in banking and call center environment
- 10 years as Acting Manager/7 years as Lead
- 4 years Quality Review
Certification
- Compliance and Regulations for Generative AI
- Quality Management Foundations
- Process Improvement Foundations
- Lean Six Sigma Foundations
- Practical Communication Tips for Managers
- Business Finance: Introduction to Financial Modeling
- Hybrid Project Management: Combining Agile and Predictive Methods
- Project Management Foundations
- Managing Organizational Change for Managers
- Driving Measurable, Sustainable Change
- Six Sigma
- Six Sigma: Black Belt
- Six Sigma: Green Belt
- Six Sigma: White Belt
- Lean Six Sigma: Analyze, Improve, and Control Tools
- How to Manage Lean Six Sigma Projects: Part I
- How to Manage Lean Six Sigma Projects: Part II
- Quality Management for Operational Excellence
Timeline
STORM Manager/Instructor
Super Kicks Karate
01.2018 - Current
Lead Operations Processor
Wells Fargo Bank, N.A.
06.2007 - Current
Associates Degree - Business Management
New River Community College
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