Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kelly Paiz

Sierra Vista

Summary

Dynamic food service professional with a proven track record at Southwest Foodservice Excellence, excelling in operations management and strategic planning. Achieved significant cost savings through optimized staffing and inventory control while fostering a positive team culture. Skilled in conflict resolution and committed to delivering exceptional customer service in fast-paced environments. Energetic leader promotes 9 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Assistant director surpasses demanding objectives and achieves or exceeds set goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Director of Food Service

Southwest Foodservice Excellence (SVUSD68)
10.2023 - Current
  • Streamlined foodservice operations, improving efficiency in daily tasks.
  • Trained and supervised team members on food safety protocols and best practices.
  • Collaborated with vendors to source high-quality ingredients for meal preparation.
  • Monitored compliance with health and safety regulations during foodservice activities.
  • Analyzed feedback from students and parents to improve service delivery.
  • Led initiatives to promote healthy eating habits within the school community.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
  • Oversaw project management, ensuring timely completion within budget constraints.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained and mentored staff on efficient food preparation techniques and customer service excellence.
  • Led staff meetings to foster communication, address challenges, and promote a positive work environment.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
  • Achieved significant cost savings by optimizing staff scheduling and reducing overtime expenses.
  • Maintained a clean and safe environment, adhering to health department regulations and guidelines.
  • Adapted quickly to changing customer preferences by regularly updating menu and offering seasonal specials.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
  • Improved employee satisfaction and reduced turnover through comprehensive training programs and clear communication of job expectations.
  • Developed and maintained strong relationships with local food suppliers, ensuring fresh and high-quality ingredients for meals.
  • Coordinated catering services when required, working closely with event organizers to ensure smooth execution of functions while adhering to budget constraints.
  • Organized special events and catering services, expanding cafeteria's offerings and increasing revenue.
  • Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
  • Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
  • Evaluated equipment maintenance needs regularly, scheduling repairs as needed to prevent downtime during busy periods.
  • Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Navigated efficiently through various routes for timely food deliveries.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

Cafeteria Manager

Southwest Food Service Excellence ( SVUSD68)
01.2020 - 10.2023
  • Oversaw daily cafeteria operations, ensuring compliance with food safety and sanitation standards.
  • Managed inventory, reducing waste through effective stock control and supply chain coordination.
  • Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
  • Prepared and served nutritious meals in compliance with dietary guidelines.
  • Maintained cleanliness and organization of kitchen and dining areas, ensuring safety standards.
  • Collaborated with team members to efficiently manage meal service during peak hours.
  • Trained new staff on food preparation techniques and safety protocols to enhance team performance.

Food Service Specialist

Sierra Vista Unified School District No. 68
01.2017 - 01.2020
  • Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
  • Monitored food quality standards and addressed issues to maintain high service levels.
  • Prepared and served food items following strict sanitation and safety guidelines.
  • Managed inventory levels, ensuring proper stock rotation and minimizing waste.
  • Operated kitchen equipment efficiently, maintaining high standards of cleanliness and functionality.

Food Service Worker

Sierra Vista Unified School District No. 68
08.2016 - 01.2017
  • Operated kitchen equipment to prepare meals according to standardized recipes.
  • Assisted in inventory management, ensuring timely restocking of food supplies.
  • Operated industrial dishwashing equipment to ensure cleanliness and efficiency in high-volume kitchen environment.
  • Assisted culinary staff by ensuring timely availability of clean dishes and utensils for meal preparation.

Education

Hartcourt Learning Direct
Scranton, PA

Skills

  • Creative direction
  • Strategic planning
  • Operations management
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Customer service
  • Active listening
  • Conflict resolution
  • Customer relationship management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 32 staff members.

Certification

  • ServSafe Certified

Languages

English

Timeline

Assistant Director of Food Service

Southwest Foodservice Excellence (SVUSD68)
10.2023 - Current

Cafeteria Manager

Southwest Food Service Excellence ( SVUSD68)
01.2020 - 10.2023

Food Service Specialist

Sierra Vista Unified School District No. 68
01.2017 - 01.2020

Food Service Worker

Sierra Vista Unified School District No. 68
08.2016 - 01.2017

Hartcourt Learning Direct

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Kelly Paiz