Kelly Pallas
Cleveland
Summary
Dynamic professional with extensive experience as an Assistant Manager at Winking Lizard Tavern and a Master Stylist at Fusions Inc. Proven expertise in client consultation and employee retention, enhancing team efficiency and client satisfaction. Skilled in budgeting and finance, consistently optimizing operations and fostering a positive work environment.
Overview
27
27
years of professional experience
Work History
Assistant Manager/Bartender
Winking Lizard Tavern
05.2016 - Current
- Assisted in daily operations to ensure smooth workflow and adherence to company standards.
- Coordinated staff schedules, optimizing coverage and improving team efficiency.
- Supported training initiatives for new hires, enhancing onboarding experience and productivity.
- Monitored inventory levels, facilitating timely replenishment of stock and reducing shortages.
- Resolved customer inquiries efficiently, maintaining high satisfaction ratings through effective problem-solving skills.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Hair Salon Manager/Master Stylist
Fusions Inc
08.1998 - 03.2020
- Assisted in daily salon operations, ensuring a welcoming environment for clients.
- Supported staff in delivering high-quality hair services and maintaining sanitation standards.
- Gained proficiency in scheduling appointments using salon management software.
- Learned inventory management techniques to track supplies and reorder products efficiently.
- Contributed to marketing efforts by promoting services through social media channels.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
Education
Cosmetology Management - Cosmetology
Sawyer Business College
Cleveland, OH08.1998
Skills
- Hair styling techniques
- Client consultation
- Appointment scheduling
- Employee retention
- Budgeting and finance
Timeline
Assistant Manager/Bartender
Winking Lizard Tavern
05.2016 - Current
Hair Salon Manager/Master Stylist
Fusions Inc
08.1998 - 03.2020
Cosmetology Management - Cosmetology
Sawyer Business College
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