Kelly Pham
Katy,TX
Summary
Experienced lash technician over 10 years in beauty. Improved client satisfaction by maintaining high-quality standards. Expertise in eyelash techniques, customer service, and staff training.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Master Lash Technician
Amazing Lash Studio
19734 Katy, Ste A, Houston, Texas
05.2016 - 11.2026
- Perform eyelash extension applications with precision and attention to detail. Assess client’s natural lashes and provide expert advice on the suitable lash style and length.
- Utilize a range of techniques to apply individual eyelash extensions, including classic, volume, and hybrid
- Ensure client comfort and safety throughout the lash application process.
- Conduct lash fills, removals, and touch-ups as required
- Maintain a clean and organized work area, sterilize tools, and follow proper sanitation protocols.
- Provide excellent customer service, ensuring client satisfaction and building strong relationships.
- Trained Junior technicians in lash skills.
Customer Service Representative Intermediate
Minnesota Department of Public Safety
Arden Hills, Minnesota
05.2004 - 08.2014
- Answered customers' questions, and provided information on procedures law of driver license.
- Extensive customer service in a fast paced multi cultural setting
- Work with visas and immigration status for international clientele
- Prepare examinations on computer and provide examination results
- Process driver's license applications for classes A, B, C and D and state ID, capture of applicants picture, and signature.
- Run triple checks such as Problem Driver Pointer System (PDPS), input Medical self- certification for commercial driver license.
- Use internet and mainframe to research customer’s information to determine eligibility for licensure.
- Daily communication with customers by phone and in person
- Extensive knowledge of state procedures and policies
- Process the Daily report involving “balancing” the books of the previous day’s work, finding any discrepancies and fixing them and depositing the previous day’s deposit. Excellent account balancing
- Prepare cash receipts for bank deposit; balance the cash drawer; reconcile cash, check daily.
- Excellent ability train new staff
Education
Associate of Arts - A.A. S Accounting Degree- Not Done
Lone Star College CyFair
Cypress, TexasBachelor of Arts - Computer And Information Systems
Graduate of Metropolitan State University
Saint Paul, MN05.2004
Associate of Science - Associate
Graduate of Century Community College
White Bear Lake, MN05.2001
Skills
- Eyelash Extensions
- Lash Lifts
- Eyebrow Laminations
- Client Consultation
- Time Management
- Skilled in working independently and team work
- Attention to Detail
- Product Knowledge
- Good Customer Service Skill
Certification
- Certified Master Eyelash Extension Specialist - Amazing Lash Studio
- Licensed Manicurist/Esthetician - 08/2026
Timeline
Master Lash Technician
Amazing Lash Studio
05.2016 - 11.2026
Customer Service Representative Intermediate
Minnesota Department of Public Safety
05.2004 - 08.2014
Associate of Arts - A.A. S Accounting Degree- Not Done
Lone Star College CyFair
Bachelor of Arts - Computer And Information Systems
Graduate of Metropolitan State University
Associate of Science - Associate
Graduate of Century Community College