Kelly Phillips
Hanover Park,IL
Summary
Empathetic and results-driven leader with over 20 years of experience in Management and Human Resources across retail and corporate sectors. Proven expertise in talent development, employee relations, compliance, and medical accommodations. Passionate about fostering inclusive environments, coaching individuals to reach their potential, and creating meaningful change. Currently seeking a transition into a more administrative, non-managerial role that allows for meaningful contribution through coaching, training, and support—with a focus on empathy while maintaining a healthy work-life balance.
Overview
29
29
years of professional experience
Work History
Assistant Store Director/Retail Integrity
Jewel-Osco
Various Locations
02.2007 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Analyzed sales data to identify trends and implement strategies for inventory management.
- Coordinated promotional events to boost customer engagement and drive sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted inventory analysis to determine optimal stock levels.
- Reduced employee turnover by implementing training programs and providing regular feedback on performance, identifying areas for improvement, and acknowledging their exceptional contributions.
- Implemented and communicated effective loss prevention strategies, reducing shrink and increasing overall profitability.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, implementing efficient stock management practices.
- Developed staff training programs to enhance team productivity and service quality.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Coordinated promotional events, driving increased foot traffic and sales growth.
- Oversaw compliance with safety standards and operational policies across departments.
- Mentored junior staff, fostering a collaborative work environment and enhancing teamwork.
- Implemented cost control measures, optimizing budget allocations while maintaining service excellence.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Responded to customer complaints and comments.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Answered questions about store policies and addressed customer concerns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Human Resources Education Manager
Jewel-Osco
Itasca, IL
07.2025 - 02.2026
- Facilitated and supported training sessions and workshops to enhance staff development.
- Collaborated with Corporate Team to implement course/system improvements and resources.
- Conducted ongoing evaluations of materials to ensure alignment with state and county requirements.
- Communicated all learning and performance objectives, schedules, and training assessments to Store Directors and leadership.
- Coordinated and prioritized required training courses for all retail associates as well as backstage employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Streamlined HR efficiencies and coordinated new hire orientations and provided onboarding and training assistance for all 189 personnel coordinators and their back-ups.
Human Resources Manager
Jewel-Osco
Itasca, IL
07.2021 - 07.2025
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement as well as assisted Store Directors on writing impactful and measurable performance evaluations for their employees.
- Analyzed HR metrics at mid-year and year-end to inform strategic decision-making and improve overall department functions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when requested.
- Collaborated with legal and executive leadership to align HR initiatives with overall business goals and objectives and communicate any foreseeable hurdles.
- Maintained company compliance with local, state, and federal laws, in addition to holding 189 stores accountable to the organization’s standards.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Supported business growth by aligning HR strategies with corporate objectives.
- Improved organizational culture by actively participating in and promoting our Associate Resource Groups that focus on diversity, belonging, and mentorship.
- Facilitated customized performance management succession planning meetings with clear metrics for employee evaluation while providing ongoing feedback and development opportunities for employees.
- Maintained, monitored and handled employee claims involving performance-based, policy infractions or harassment incidents. Conducting thorough investigations with fairness and transparency and making the decision on all corrective actions resulting in suspension level discipline and above.
- Designed and executed leadership development programs, preparing high-potential employees for future management roles.
- Instructed senior leaders on appropriate employee corrective steps involving Store Directors.
Office Manager
Raize Software
Naperville, IL
03.1997 - 02.2007
- Streamlined office operations to enhance productivity and support team efficiency.
- Implemented filing systems to improve document retrieval and organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts and scheduling spaces, materials, and support for seminars, speaker conferences and exhibit booths.
Education
High School Diploma -
Westmont Senior High School
Westmont, ILSkills
- Coaching and Mentorship
- Cross-functional team development
- Detail-oriented
- Employee relations and engagement
- Excellent communication and documentation
- Employee training
- Medical Accommodation and Compliance
- Mental health and work-life balance advocacy
- Organizational change and support
- Recruiting and Interviewing
- Relationship building
- Strategic Planning
Timeline
Human Resources Education Manager
Jewel-Osco
07.2025 - 02.2026
Human Resources Manager
Jewel-Osco
07.2021 - 07.2025
Assistant Store Director/Retail Integrity
Jewel-Osco
02.2007 - Current
Office Manager
Raize Software
03.1997 - 02.2007
High School Diploma -
Westmont Senior High School