Melaine Lemard-Flores
Kissimmee,FL
Summary
Dedicated Clinical Medical Assistant with over 9 years of healthcare experience, leading teams and overseeing up to 10 Medical Assistants. Expertise in supporting physicians, ensuring clinical quality and compliance, and optimizing workflow in high-volume settings. Committed to delivering patient-centered care while prioritizing safety and professionalism. Additionally experienced in luxury hospitality supervision, showcasing strong leadership and service coordination.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Certified Clinical Medical Assistant
Orlando Health Executive Health Program
Orlando, FL
02.2026 - Current
- Provide specialized clinical support for VIP and corporate executive physical examinations, delivering a polished, patient-centered experience for high-profile and business clients.
- Coordinate clinical workflows and comprehensive executive health visits, supporting the Medical Director and providers with patient intake, documentation, procedures, laboratory and diagnostics testing and follow up needs.
- Maintain accurate clinical documentation while protecting patient privacy and adhering to organizational policies and applicable healthcare standards.
- Collaborate with physicians, clinical staff and administrative teams to ensure efficient patient flow and exceptional service.
- Demonstrate professionalism, discretion, attention to detail and strong communication in an executive healthcare environment.
- Conduct market research on prospective clients, identifying local corporations for targeted outreach.
- Assist in designing and reviewing custom visit itineraries for each executive to ensure a seamless, highly efficient schedule for multiple department testing, imaging and specialist consultation.
Senior Certified Clinical Medical Assistant/Team Lead
WellMed at Dr. Phillips
Orlando, FL
01.2017 - 02.2026
- Directly supervised and led a team of 10 Medical Assistants, providing daily direction, workflow coordination, coaching, training, and performance feedback.
- Oversaw Medical Assistant charting and documentation to support accuracy, completeness, clinical quality, and compliance.
- Served as a key clinical resource and point of contact when management was unavailable, supporting MAs, LPN/RN, front office staff, phlebotomy staff and providers.
- Led and mentored medical assistants; assist with hiring, onboarding, competency evaluations, adoption of new equipment, processes and workflows.
- Provided daily leadership and clinical support while coordinating team workflow and assisting providers in a high volume family medicine environment.
- Provided direct clinical support to the Medical Director, delivering safe and compassionate care to 20+ patients daily.
- Perform comprehensive patient intake, including age-appropriate assessments, vital signs, medical histories and EMR documentation.
- Demonstrate awareness of medical/legal issues, patient rights, and accreditation standards, always ensuring compliance.
- Assist providers with examinations, procedures, diagnostic testing, and medication administration.
- Coordinate laboratory testing, prior authorizations, and follow-up care.
- Practiced efficient use of clinical supplies, monitored inventory levels, and maintain exam room readiness.
- Performed N95 fit testing, equipment safety checks, and infection control audits to maintain safety standards.
- Participate in quality improvement initiatives aligned with patient safety goals and patient safety standards.
- Recognize potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Enhance patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Housekeeping Supervisor
Waldorf Astoria
Orlando, FL
05.2015 - 02.2017
- Supervised housekeeping staff and coordinated daily operations in luxury hospitality, ensuring adherence to high standards for service, quality, safety, and guest satisfaction.
- Trained, coached, and provided performance feedback to employees while ensuring operational and quality standards were consistently maintained.
- Managed daily workflows and service needs while communicating effectively across departments.
Education
Diploma - Medical Assistant
Concorde Career Institute
Orlando, FL02.2017
Bachelor of Science - Tourism & Entertainment Management
Excelsior Community College
Kingston, Jamaica2013
Skills
Clinical Team Leadership & Staff Supervision
- Patient Flow Management
- Direct Staff Management
- Clinical Team Leadership
- Coaching mentorship
- Staff Training & Development
- Staff Onboarding
Clinical Operations & Quality
- Quality improvement
- EMR Documentation
- Infection prevention
- Clinical Safety
- Chronic Care Support
Clinical Expertise
- Vital Signs
- Medication management
- Phlebotomy collection
- ECG testing
- Patient Counseling
- EClinicalWorks and Epic EMR documentation
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS Certification
- N95 Fit Test Certification
Timeline
Certified Clinical Medical Assistant
Orlando Health Executive Health Program
02.2026 - Current
Senior Certified Clinical Medical Assistant/Team Lead
WellMed at Dr. Phillips
01.2017 - 02.2026
Housekeeping Supervisor
Waldorf Astoria
05.2015 - 02.2017
Diploma - Medical Assistant
Concorde Career Institute
Bachelor of Science - Tourism & Entertainment Management
Excelsior Community College