KELLY PIERCE

Pro Security Officer/Customer Service/Trainer

G4S Secure Solutions "Current" Gardaworld

04.2010 - Current

Monitored and authorized entrance of visitors
Circulated among visitors, and patrons to preserve order and protect property
Wrote reports on property damage, theft, and unusual occurrences
Operated detecting devices to screen individuals and prevent passage of prohibited article
Detected suspicious activities and watched for criminal acts and rule infractions
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Engaged with customers in a sincere and friendly manner
Responded to customer questions and requests in a prompt and efficient manner
Directed call to appropriate individuals and departments
Calling appropriate host or assistances
Correspond via Phone, Skype, Slack and Email's
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.
Signing in delivery packages and calling appropriate individuals
Signing in guest and employees into a registration system
Observing CCTV's
Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
Trained other employee's on customer service
Trained employee's on registration system
Trained employee's on proper phone etiquette
Trained employee's on procedures and guidelines of job
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

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