Kelly Pinedo
Brooklyn,NY
Summary
A pleasant and friendly individual professionally skilled in providing exceptional customer service. Thrives in a collaborative team environment with colleagues and management to consistently enhance the customer experience. Actively seeking a role as a customer service representative with a focus on leadership and administration in a vibrant and prosperous establishment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Satellite Communications System Operator
US Marine Corps Reserve Center
06.2024 - Current
- Followed standards and procedures to maintain safe work environment.
- Accurately read, understood and carried out written instructions.
- Maintained records of all communication activities, equipment performance, and system malfunctions.
Security Officer
Allied Universal
09.2021 - 05.2024
- Reported safety concerns
- Operated technology at specific sites
- Oversee and patrol premises to prevent and detect signs of trespassing
- Monitored security cameras and secured doors
- Inspected all security and fire safety alarms
- Checked identification upon entry from visitors
- Maintained daily logs and forms
- Responded to medical emergencies before paramedic and law enforcement arrival
Security Officer/Rover
Arrow Security
05.2023 - 10.2023
- Oversee and patrol shelter premises to ensure the safety of residents and employees on site
- Warned people of rule infractions or violations and evicted violators from premises
- Responded to medical emergencies before paramedic and law enforcement arrival
- Supervised grounds, employee entrances, exits, and Security Officers on duty
- Checked identification of all individuals upon entry to eliminate unauthorized visitors
- Responsible for Men's intake
- Resolved conflict with aggressive individuals
Front Desk/Maintenance Associate
Blink Fitness
09.2020 - 05.2023
- Identified problems during daily work inspections and addressed concerns
- Cleaned and maintained workout machinery and equipment safely using disinfectant products
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas
- Maintained free weight areas for order and cleanliness to promote professional appeal and maximum productivity
- Interacted pleasantly with clients and guests when performing daily duties
- Used disinfectant cleaning products for sanitizing bathrooms to reduce the spread of germs and prevent illness
- Mopped and vacuumed floors and dusted strength equipment to maintain organized, and clean appearance at all times
- Washed and polished glass windows and doors to keep entryways clear and professional
- Drove loyalty by encouraging guests to sign up for rewards programs and return to the brand for future accommodation needs
- Processed check-ins and check-outs for gym members
- Answered phones, and responded to customer inquiries about their gym membership
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Verified and collected client payments
Education
Bachelors of Business and Management -
Brooklyn College
05-2024
Associate in Applied Science -
New York City College of Technology
06.2021
High School Graduate -
Franklin Delano Roosevelt High School
06.2019
Skills
- Leadership
- Customer Service
- Communication
- Time Management
- Working Under Pressure
- Critical Thinking
- Problem Solver
- Fast Learner
- Multitasking
- Physical Stamina
- Emergency Awareness & Response
- Staff Management
Certification
- Security Guard License, New York State Department of Licensing
- Drivers License, New York State Department of Motor Vehicles
Accomplishments
- Completed a college now 8 credit course of BEH Sciences Research Project, and a 4 credit course of Maritime Technology in partnership with Kingsborough Community College.
- Nominated for the National Society of Collegiate Scholars and National Society of Leadership and Success.
Personal Information
- Date of Birth: 10/18/01
- Nationality: Peruvian
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Satellite Communications System Operator
US Marine Corps Reserve Center
06.2024 - Current
Security Officer/Rover
Arrow Security
05.2023 - 10.2023
Security Officer
Allied Universal
09.2021 - 05.2024
Front Desk/Maintenance Associate
Blink Fitness
09.2020 - 05.2023
High School Graduate -
Franklin Delano Roosevelt High School
Bachelors of Business and Management -
Brooklyn College
Associate in Applied Science -
New York City College of Technology
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