Kelly Radomski
Fairfield,CT
Summary
Versatile professional with extensive experience in customer service and operations support. Successfully managed high volumes of inquiries and facilitated smooth order fulfillment, ensuring customer satisfaction and effective team collaboration. Recognized for attention to detail and a calm presence in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Work Experience Host & Administrative Support
The Clubhouse Westport
Westport, CT
09.2025 - 07.2026
- Served as front desk liaison to assist guests upon arrival
- Organize and assist with seating and reservation arrangements
- Manage incoming calls and emails regarding event planning
Sales & Customer Service Representative
Better Building Hardware
Bridgeport, CT
12.2023 - 07.2025
- Served as a frontline liaison between customers, the sales team, and operations-ensuring smooth order entry, fulfillment, and communication from point of sale through delivery.
- Processed high volumes of quotes, sales orders, and service requests through Acumatica ERP, ensuring accurate product specs, inventory availability, and pricing.
- Provided proactive customer updates on lead times, backorders, and shipping timelines, while managing expectations with professionalism and clarity.
- Facilitated resolution of post-order issues including damages, returns, and payment discrepancies through coordinated internal follow-up.
- Maintained up-to-date knowledge of technical product lines and attended monthly training to support confident and accurate customer interactions.
- Supported internal initiatives to document SOPs and refine customer service processes during a phase of operational restructuring.
Bartender & Catering Coordinator
The Shebeen
Bridgeport, CT
05.2022 - 12.2023
- Delivered efficient, high-volume service while maintaining a welcoming environment for all patrons.
- Managed catering logistics and bar setups for private events, ensuring smooth execution from setup to breakdown.
- Oversaw nightly closing, cash handling, and bar sanitation standards.
Loan Servicing Associate
Total Mortgage
Milford, CT
04.2021 - 05.2022
- Handled inbound calls related to mortgage payment processing, escrow questions, insurance updates, and tax documentation.
- Provided customers with clear guidance on payoff statements, foreclosure steps, and servicing transfers.
- Completed regular compliance training and supported internal servicing audits.
Member Services Counselor
Member Services Counselor AAA Northeast
Fairfield, CT
04.2015 - 06.2020
- Responded to 100+ customer inquiries daily ranging from roadside assistance to DMV licensing and travel services.
- Processed complex state documentation and guided members through real ID requirements and renewals.
- Consistently exceeded goals for promoting and issuing AAA Visa Rewards cards.
- Arranged domestic travel packages including hotels, car rentals, and custom road trip planning.
Hostess & Event Support
Avellino's Italian Restaurant
Fairfield, CT
06.2012 - 03.2020
- Welcomed and coordinated large guest volumes in a high-energy environment.
- Managed reservations, seating charts, and event logistics for private parties and banquets.
- Acted as the first point of contact for customer feedback and resolution.
Education
High school diploma or GED -
Upper secondary education -
Skills
- Microsoft Excel, Teams & Outlook
- Google Workspace/Docs
- Cross-Functional Communication in Sales ERP & CRM Systems (Acumatica, Salesforce, POS)
- Product Knowledge
- Order Fulfillment & Issue Resolution
- Client interaction via heavy call/email intake
- Documentation Processing
- Post-Sales Operations & Cash Handling
- Payment & Return Processing
- Scanning Inventory/ Attention to Detail
Personal Information
Driving License: Driver's License
Languages
English - Fluent
Timeline
Work Experience Host & Administrative Support
The Clubhouse Westport
09.2025 - 07.2026
Sales & Customer Service Representative
Better Building Hardware
12.2023 - 07.2025
Bartender & Catering Coordinator
The Shebeen
05.2022 - 12.2023
Loan Servicing Associate
Total Mortgage
04.2021 - 05.2022
Member Services Counselor
Member Services Counselor AAA Northeast
04.2015 - 06.2020
Hostess & Event Support
Avellino's Italian Restaurant
06.2012 - 03.2020