Kelly Ragan
Kansas City,MO
Summary
Dynamic professional with a proven track record at Harley-Davidson Motor Company, enhancing customer engagement and promoting brand loyalty. Skilled in problem-solving and customer service, adept at fostering teamwork and collaboration. Excelled in optimizing operations and boosting employee morale, demonstrating a positive attitude and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Factory Motor Parts
Kansas City, MO
02.2021 - 06.2024
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Roadside Assistance Technician
Elite Auto Services, LLC.
Kansas City, MO
01.2018 - 07.2023
- Maintained safety standards while performing tasks such as tire changes, jump starts, fuel deliveries, and lockouts.
- Proactively addressed potential hazards at service locations by placing safety cones, flares, or warning signs as needed.
- Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations.
Marketing Associate
Harley-Davidson Motor Company
Kansas City Assembly Plant
11.2014 - 01.2018
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Developed an extensive product knowledge and presented to various target demographics, promoting a world-class, superior brand.
- Improved customer engagement, organizing and hosting successful promotional events.
General Manager of Food Service
Papa John's International, Inc.
Kansas City, MO
05.2008 - 08.2017
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
Education
Associate In Arts - Fine Arts
Metropolitan Community College
Kansas City, MO05.2005
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Problem-Solving
- Vehicle diagnostics
- Strong multitasking
Entrepreneurship
- K. Ragan Photography, est. Nov. 2017
- Where There's Smoke, LLC., est. May 2018
Timeline
Delivery Driver
Factory Motor Parts
02.2021 - 06.2024
Roadside Assistance Technician
Elite Auto Services, LLC.
01.2018 - 07.2023
Marketing Associate
Harley-Davidson Motor Company
11.2014 - 01.2018
General Manager of Food Service
Papa John's International, Inc.
05.2008 - 08.2017
Associate In Arts - Fine Arts
Metropolitan Community College