Kelly Ragan
Kansas City,MO
Summary
Dynamic individual with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Values reliability, creativity, and positive outcomes. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Roadside Assistance Tech
Elite Auto Roadside Assistance, LLC.
04.2021 - Current
- Conducted thorough assessments of vehicle issues, ensuring accurate diagnosis before performing repairs or initiating tow services.
- Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
- Reduced response times for service calls by efficiently navigating through various routes and traffic conditions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Delivery Driver
RLS/Factory Motor Parts
Kansas City, MO
01.2021 - 06.2024
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Delivery Driver
Diligent Delivery Systems
Denver, Colorado
11.2016 - 01.2021
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Marketing Specialist
Harley-Davidson Motor Company, Vehicle & Powertrain Operations
Kansas City, MO
03.2012 - 10.2016
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Negotiated with vendors for marketing materials and services, optimizing budget allocation and ROI.
- Orchestrated product demonstrations at industry events, generating interest and facilitating lead capture.
- Researched and evaluated potential new markets and products.
General Manager
Papa John’s Pizza
Merriam, KS
06.2006 - 03.2012
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of 12 by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
A.A. - Fine Arts/Communications
Metropolitan Community Colleges
Kansas City, MO05.2005
High School Diploma -
Platte County R3 Senior High School
05.2000
Skills
- Customer Service
- Mechanical Aptitude
- Teamwork and Collaboration
- Hardworking and Dedicated
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
Timeline
Roadside Assistance Tech
Elite Auto Roadside Assistance, LLC.
04.2021 - Current
Delivery Driver
RLS/Factory Motor Parts
01.2021 - 06.2024
Delivery Driver
Diligent Delivery Systems
11.2016 - 01.2021
Marketing Specialist
Harley-Davidson Motor Company, Vehicle & Powertrain Operations
03.2012 - 10.2016
General Manager
Papa John’s Pizza
06.2006 - 03.2012
High School Diploma -
Platte County R3 Senior High School
A.A. - Fine Arts/Communications
Metropolitan Community Colleges