Kelly Ramirez
Milpitas,CA
Summary
Project coordinator with 3+ years of experience in nonprofit operations, focusing on data tracking and contract management. Demonstrated success in streamlining workflows and improving reporting processes. Skilled in coordinating community services to enhance impact and operational efficiency.
Overview
5
5
years of professional experience
Work History
Personal Care Coordinator
Santa Clara Family Health Plan
Santa Clara, CA
02.2025 - Current
- Coordinated mental health services for Medi-Cal and Dual Connect members through collaboration with primary care providers and county agencies
- Assessed mental health provider availability, and addressed capacity issues to ensure timely access to care
- Represented SCFHP at community events, effectively educating members on available mental health services
Development Operations Coordinator: Major Gifts
Second Harvest of Silicon Valley
Santa Clara, CA
01.2022 - 01.2025
- Processed over 30,000 high-value donations, ensuring accurate records and secure funding through collaboration with Finance, Development, and Philanthropy teams
- Managed preparation and delivery of tax receipts to facilitate employer matching, strengthen donor relationships, and achieve a 25% increase in donations
- Led internal workshops and staff events, managing team budgets to drive team engagement
Regional Program Coordinator
Second Harvest of Silicon Valley
Santa Clara, CA
- Oversaw 41 food distribution sites, achieving 100% compliance with Feeding America guidelines, supporting the distribution of 1.2 million meals annually
- Led the development of digital tracking systems to to enhance service delivery and issue resolution across multiple locations
- Trained and managed 50+ volunteers, optimizing onboarding processes and increasing retention by 10%
- Coordinated contracts and insurance documents for 20 agency partners, ensuring compliance with legal and operational standards to prevent service disruptions
Patient Service Representative
Palo Alto Medical Foundation
Scotts Valley, CA
01.2022 - 01.2023
- Scheduled and managed appointments and insurance verifications for over 120 patients daily across three departments, enhancing scheduling efficiency by 15%.
- Ensured HIPAA compliance while managing confidential medical records and facilitating interdepartmental communications
- Developed patient education materials to promote public health awareness and inform patients effectively
Substance Abuse Counselor
Janus South County
Watsonville
01.2020 - 12.2021
- Managed a caseload of 15 patients, developing treatment plans for individuals recovering from substance abuse
- Maintained client records in accordance with state guidelines, ensuring confidentiality and adherence tostate regulation
- Conducted outreach and provided referrals to appropriate community services
Education
Bachelor of Arts - Psychology & Art History
University of California, Santa Cruz
Skills
- Advanced in MS Office,SharePoint, Smartsheet, EHR Systems
- Program & Project Management
- Data Management & Reporting
- Compliance Management
- Community Outreach & Stakeholder Engagement
Timeline
Personal Care Coordinator
Santa Clara Family Health Plan
02.2025 - Current
Development Operations Coordinator: Major Gifts
Second Harvest of Silicon Valley
01.2022 - 01.2025
Patient Service Representative
Palo Alto Medical Foundation
01.2022 - 01.2023
Substance Abuse Counselor
Janus South County
01.2020 - 12.2021
Regional Program Coordinator
Second Harvest of Silicon Valley
Bachelor of Arts - Psychology & Art History
University of California, Santa Cruz
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