KELLY RAMIREZ
Cathedral City,CA
Summary
Compassionate healthcare administrative professional, with 10 years of medical administrative experience. Exceptional communication and listening skills, and work extremely well in a team as well as being able to work confidently alone. Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs. Adept to managing day-to-day operations to ensure positive staff morale and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Lead Patient Admitting Specialist
Eisenhower Health
Palm Springs, CA
02.2024 - Current
- Supervised daily operations of front office staff, ensuring efficient patient flow and service delivery.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Trained new staff on front desk operations and electronic health record systems.
- Implemented improvements in front desk procedures to enhance overall patient experience.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed communication between healthcare providers and patients for seamless coordination.
- Coordinated office events, and meetings for staff.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Hospice Intake Coordinator
Bella Terra Hospice Of The Desert
08.2022 - 08.2023
- Monitored patient referrals and ensured accurate and timely completion of the intake process
- Developed and maintained positive relationships with hospitals, physicians, and other referral sources
- Coordinated patient and family education regarding hospice services
- Scheduled appropriate visits with hospice staff
- Monitored and reviewed patient records to ensure compliance with Medicare regulations
- Documented patient information in an electronic health record system
- Assisted with the development and implementation of policies and procedures related to patient intake
- Served as a resource for staff, including answering company questions, and providing corporate memos as necessary
- Answered and forwarded calls, and management requests as needed
- Organize electronic medical records in compliance with HIPAA regulations, perform data entry for patient health insurance benefits, and submit claims for healthcare services
Hospice Transitional Care Manager
Bella Terra Hospice Of The Desert
02.2023 - 06.2023
- Coordinated with clinical and administrative staff to ensure timely and effective transitions
- Coordinated with social workers, case managers, and physicians to ensure appropriate discharge planning
- Conducted market research to better understand the target audience and their needs
- Created and maintained relationships with referral sources such as hospitals, physicians, and nursing homes
- Developed promotional materials such as brochures, flyers, and articles
- Participated in community outreach initiatives to increase awareness and visibility of the hospice
Administrative Assistant & Volunteer Coordinator
Ardent Hospice Of The Desert
12.2015 - 08.2022
- Assisted Director of Patient Care Services in achieving an unprecedented CHAP survey score of 97%
- Assumed responsibility for all intake operations for hospice services, including verifying patient eligibility for services and coordinating scheduling, admissions, and living arrangements
- Over 4 years of experience in administrative roles providing support to senior-level staff
- Conducted patient assessments to determine eligibility for hospice services, utilizing clinical expertise to make appropriate referrals
- Facilitated communication between patients, family members, and medical staff
- Responsible for organizing and scheduling meetings and appointments, as well as preparing agendas and taking minutes
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Managed and tracked all contracts related to hospice services
- Processed large volumes of checks weekly
- Managed all supply orders within budgeted guidelines
- Responsible for maintaining personnel files for an organization with a staff of over 20
- Processed new employee paperwork and managed employee records in accordance with applicable laws and regulations
- Assisted in the recruitment, interviewing, and selection of volunteers
- Developed and implemented volunteer orientation and training programs
- Scheduled volunteer assignments to ensure appropriate coverage and smooth operations
- Developed and implemented volunteer recognition initiatives
- Participated in the planning and coordination of special events and projects involving volunteers
- Monitored and evaluated volunteer performance
Education
Healthcare Administrative Assistant -
California Nurses Educational Institute
Palm Springs09-2015
Skills
- Detail Orientated
- Organization
- Customer Service
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving and Critical Thinking
- Multitasking Abilities
Timeline
Lead Patient Admitting Specialist
Eisenhower Health
02.2024 - Current
Hospice Transitional Care Manager
Bella Terra Hospice Of The Desert
02.2023 - 06.2023
Hospice Intake Coordinator
Bella Terra Hospice Of The Desert
08.2022 - 08.2023
Administrative Assistant & Volunteer Coordinator
Ardent Hospice Of The Desert
12.2015 - 08.2022
Healthcare Administrative Assistant -
California Nurses Educational Institute