Kelly Ramoz
Pomona,CA
Summary
Proven achiever with experience at American Honda Motor Co, adept in call handling techniques and up-selling, significantly reduced call wait times. Skilled in performance metrics and fostering positive customer interactions, demonstrating exceptional call decisioning and flexibility. Achieves beyond expectations, enhancing customer satisfaction and first-call resolution rates.
Overview
2
2
years of professional experience
Work History
Inbound Call Center Representative
American Honda Motor Co
04.2024 - Current
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Cashier
Ross Dress for Less
04.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Insight School of California
Simi Valley, CA06.2023
Skills
- Performance Metrics
- Up-selling techniques
- Call Handling Techniques
- Call decisioning
Languages
Spanish
Full Professional
Timeline
Inbound Call Center Representative
American Honda Motor Co
04.2024 - Current
Cashier
Ross Dress for Less
04.2023 - 03.2024
High School Diploma -
Insight School of California
Similar Profiles
Virginia JimenezVirginia Jimenez
PCRM Case Manager at American Honda Motor CoPCRM Case Manager at American Honda Motor Co
Margaret BrunsMargaret Bruns
Regional Retirement Operations Manager at American Honda Motor Co, Inc.Regional Retirement Operations Manager at American Honda Motor Co, Inc.
Jason LaPorteJason LaPorte
Warehouse Worker at American Honda MotorWarehouse Worker at American Honda Motor