KELLY REDMAN
Howell,MI
Summary
Experienced in maintaining cleanliness and sanitation across diverse environments, utilizing effective techniques to uphold safe and orderly conditions. Proficient in the safe and efficient use of various cleaning tools and chemicals. Skilled in office administration, scheduling, and record-keeping, leveraging strong organizational abilities to ensure seamless office operations. Demonstrates a proven track record of effective communication, problem-solving, interpersonal skills, and exceptional customer service. Highly adept at handling stressful situations and managing long tasks with efficiency.
Overview
26
26
years of professional experience
Work History
Custodian
Huron Valley Schools
01.2021 - Current
- Thoroughly clean and sanitize classrooms, offices and restrooms daily to maintain a welcoming environment.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Coordinated with maintenance team to address and resolve facility issues promptly.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
- Supported event setup and tear-down, contributing to successful school functions.
- Keep a safe work environment thru prevention of accidents implementing to OSHA standards of safe working practices.
- Keep the preservation of janitors equipment.
- Responsible for keeping the building cleaned and secured nightly.
- Moved furniture for cleaning and set up for special events.
Custodian
South Lyon Community Schools
01.2016 - 01.2021
- Thoroughly clean and sanitize classrooms, offices and restrooms daily to maintain a welcoming environment.
- Keep a safe work environment thru prevention of accidents implementing to OSHA standards of safe working practices.
- Keep the preservation of janitors equipment.
- Responsible for keeping the building cleaned and security nightly.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
Shift Manager
Corningware Corelle and More
01.2013 - 01.2016
- Cross trained in every store role to maximize knowledge.
- Ran daily reports to access the stores performance to employee ratio. Documented receipts, employee hours and inventory movement.
- Supervised shipments adding product to sales floor in a timed setting.
- Supervised employees and oversaw quality compliance with company standards.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Cashier Sales Associate
Old Navy
01.2010 - 01.2013
- Merchandiser we updated signage to reflect current prices weekly along with price changes to merchandise and with preparing product for sales floor to unload for shipments.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Operated POS terminals and cash drawer balancing.
Closing analyst
Washington Mortgage
01.2003 - 01.2005
- Responsible for gathering final figures, preparing and submitting closing document. Worked with buyer and homeowners and title companies to ensure an accurate closing from start to finish.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
- Communicated with customers daily to request information and complete paperwork.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Assembled important paperwork and disclosures for borrower.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
Secretary
Title One
01.2000 - 01.2003
- Responsible for daily title work to be ordered, arrange, sort, copy and scan closing document's and send out to appropriate brokers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Diploma -
South Lyon high School
South Lyon, MI01.1999
Skills
- MSDS Knowledge, OSHA regulatory certified, Proficient in Microsoft Office, Excel, and spreadsheets Computer literate, Detail oriented, Excellent communication skills, dependable independent worker
Timeline
Custodian
Huron Valley Schools
01.2021 - Current
Custodian
South Lyon Community Schools
01.2016 - 01.2021
Shift Manager
Corningware Corelle and More
01.2013 - 01.2016
Cashier Sales Associate
Old Navy
01.2010 - 01.2013
Closing analyst
Washington Mortgage
01.2003 - 01.2005
Secretary
Title One
01.2000 - 01.2003
Diploma -
South Lyon high School
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