Kelly reyes
Miami,FL
Summary
Dynamic customer service professional with a robust background in service consulting, recognized for enhancing client satisfaction through tailored solutions. Expertise in resolving complex customer issues and streamlining service processes consistently leads to improved outcomes and elevated service standards. As a Group Fitness Instructor, strong knowledge and passion for wellness drive a commitment to supporting clients on their health journeys, particularly in nutrition, physiology, and fitness management. A dedicated advocate for transformative activities and coping strategies fosters healthy habits, inspiring others to achieve long-term health and fitness goals.
Overview
15
15
years of professional experience
Work History
Service Consultant
Mercedes-Benz Car Dealorship
03.2024 - 05.2025
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Analyzed service processes, identifying areas for improvement and implementing effective solutions.
- Trained new staff on operational procedures and customer interaction best practices.
- Collaborated with cross-functional teams to streamline service delivery and improve efficiency.
Apartment Leasing Agent
Cabana Club Owners' Association
03.2023 - 02.2024
- Facilitated tenant applications and lease agreements, ensuring compliance with company policies.
- Conducted property tours, showcasing amenities to prospective residents effectively.
- Managed tenant inquiries, providing prompt and accurate information to enhance satisfaction.
- Collaborated with maintenance teams to address resident concerns, improving service response times.
Group Fitness Instructor
24HourFitness
01.2015 - 01.2020
- Organized, choreographed and instructed Zumba classes of 25-30 students per class on a daily basis.
- Created and implemented lesson plans for dance classes.
- Coordinated with dance coaches to develop programs.
- Worked one-on-one with student to motivate and improve performance.
- Ensured that member’s needs were met through personal recognition and by providing quality service and group fitness classes.
- Design classes to match the skill and learning levels of all participants.
- Arrived to teach class in advance of the scheduled time to greet participants and answer questions.
- Encouraged members to reach their fitness and wellness goals.
- Anticipated the exercise and aerobics needs and interests of members in helping to develop appropriate group fitness programs.
- Exceed member expectations by going the extra mile.
Group Fitness Instructor
Youfit
01.2016 - 01.2016
- Design exercise routines to increase metabolism and reduce stress levels incorporating proper breathing and body positioning.
- Coach participants on effective work out methods, explain proper techniques, demonstrate exercises, identify different muscle groups and teach appropriate methods to strengthen specific areas of the body.
- Ensure that safety standards are met, and that department and facility policies are adhered to properly.
- Incorporate knowledge of group fitness teaching strategies as well as music, tempo, cueing techniques, and rhythm.
Group Fitness Instructor
Equinox
01.2010 - 01.2012
- Developed safe and effective exercise programs for all members.
- Assessed individual progress and suggested appropriate changes.
- Explained class objectives and rules.
- Greeted all members in a professional and friendly manner.
- Consistently met daily class attendance goals.
- Recruited an average of 25 new participants each month.
- Cultivated positive relationships with participants by interacting with them during group fitness classes.
Education
High School Diploma -
University At Albany
Albany, NY10-2015
Skills
- Strong enthusiasm
- Proficient in teaching multiple group exercise formats
- Strong interpersonal skills
- Excellent customer service skills
- Advanced braiding techniques
- Event entertainment coordination
- Collaborative teamwork
- Effective multitasking
- Excellent communication
- Client relationship building
- Customer relations
- Networking
- Handling customer complaints
Languages
English
Limited Working
Italian
Limited Working
Timeline
Service Consultant
Mercedes-Benz Car Dealorship
03.2024 - 05.2025
Apartment Leasing Agent
Cabana Club Owners' Association
03.2023 - 02.2024
Group Fitness Instructor
Youfit
01.2016 - 01.2016
Group Fitness Instructor
24HourFitness
01.2015 - 01.2020
Group Fitness Instructor
Equinox
01.2010 - 01.2012
High School Diploma -
University At Albany