Summary
Overview
Work History
Education
Skills
Websites
Timeline
Receptionist
Kelly Reynolds

Kelly Reynolds

Decatur,GA

Summary

Knoledgeable and dedicated customer service professional with extensive experience in customer service and animal care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Flax Dental
02.2023 - 10.2023
  • Handle an average of 75 patient inquiries per day through email, chat, and phone regarding appointments, treatment, clinical questions, and general client concerns
  • Build strong rapport with patients by actively listening to their concerns, addressing questions, and providing personalized care plans
  • Provide administrative support to the Doctor, Hygienists, and Practice Manager, to ensure seamless patient care
  • Present comprehensive treatment plans to patients, resulting in a sale range of $10,000-$60,000
  • Streamline the patient checkout experience through proficient payment collection, personalized referral assistance, and strategic scheduling of follow-up appointments tailored to their individual schedules and healthcare needs.

Manager

Lefty's Pet Care
09.2021 - 11.2022
  • Managed and mentored an expanding team of pet care providers at a local start-up in a hybrid-remote environment, contributing to the expansion of the company's client base and overall business growth of 5% each month
  • Elevated customer service excellence by proactively resolving customer complaints, conducting daily client meetings, facilitating associate training, and consistently delivering exceptional service experiences
  • Led the onboarding and comprehensive training of all new hires, ensuring their proficiency in proper animal handling, adherence to protocols, and strict maintenance of client confidentiality
  • Available on-call to promptly address client and staff needs through virtual channels such as phone, Zoom, email, and the online portal, ensuring responsive and effective communication
  • Managed the recruitment process including virtual screening, reviewing online applications, and conducting virtual interviews leading to a 10% improvement in the quality of hired candidates.

Biologist

California Academy Of Sciences
06.2017 - 06.2021
  • Delivered daily animal care and maintenance for a diverse gallery of live animal and plant exhibits, ensuring their well-being and proper upkeep
  • Addressed guest inquiries and concerns through leveraging technical knowledge and skills to provide informed and effective responses
  • Conducted training sessions to educate volunteers on the correct animal handling techniques as part of the Ambassador Animal Program
  • Aided veterinary staff in the handling of animals and the documentation of medical procedures during routine healthcare procedures.

Animal Care Associate

SF SPCA
San Francisco, CA
12.2017 - 09.2019
  • Facilitated safe client & animal interactions when walking clients through the adoptions process.
  • Worked in conjunction with veterinary staff to help identify and treat injured dogs and cats.
  • Provided supervision and support for volunteers during dog walks, playgroups, & training sessions.
  • Monitored animal health, assisted with weekly animal intake procedures, provided care and room maintenance for shelter animals.

Assistant Hatchery Technician

Shrimp Improvement Systems
Kailua-Kona, HI
08.2015 - 02.2017
  • Collaborated with team members to ensure proper water quality conditions.
  • Worked as an aquaculture team member raising shrimp broodstock.
  • Assessed animal health and communicated any concerns to upper management.
  • Recorded changes in weight, appetite, and breeding patterns of the animals.
  • Followed strict protocols to ensure safety of the animals and staff.

Fisheries Technician

Pacific States Marine Fisheries Commission
12.2014 - 07.2015
  • Supported Chinook Salmon & Steelhead populations through code-wire tagging and fin clipping for future release into local rivers.
  • Assisted in maintenance and operation of mobile autofish tagging trailers at various Northern California fish hatcheries.
  • Carried out trailer setup and tear down independently as well as with a team.
  • Completed detailed and accurate weekly expense reports in accordance with government standards.

Education

B.S. Environmental Biology -

University Of Dayton
Dayton, OH

High School Diploma -

Hilliard Davidson High School
Hilliard, OH

Skills

  • Account Services
  • Active listening
  • Adaptability
  • Animal Husbandry
  • Client Confidentiality
  • Critical Thinking
  • Customer Complaint Handling
  • Customer Service Excellence
  • Effective Communication
  • Google Suites
  • Interpersonal Skills
  • Microsoft Suites
  • Order Processing
  • Problem Solving
  • Product Knowledge
  • Telephone Communication
  • Time Management
  • Active Listening
  • Staff Training
  • Sales Expertise
  • CRM Software
  • Customer Relationship Management
  • Technical Support

Timeline

Patient Care Coordinator

Flax Dental
02.2023 - 10.2023

Manager

Lefty's Pet Care
09.2021 - 11.2022

Animal Care Associate

SF SPCA
12.2017 - 09.2019

Biologist

California Academy Of Sciences
06.2017 - 06.2021

Assistant Hatchery Technician

Shrimp Improvement Systems
08.2015 - 02.2017

Fisheries Technician

Pacific States Marine Fisheries Commission
12.2014 - 07.2015

B.S. Environmental Biology -

University Of Dayton

High School Diploma -

Hilliard Davidson High School

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Kelly Reynolds