Hi, I’m
Kelly Reynolds
Hotel Management
Asheboro,NC
Summary
772 291 3252 Versatile Front Desk Supervisor is adept at managing guest expectations, hotel reputation and business needs. Effective multitasker with good skills using phone, computer and office equipment. Experience managing a front desk team of guest service specialists. Devoted to delivering quality service and exceeding expectations. Adapts easily to changing demands and learns new information quickly. An accomplished leader and team manager. Authorized to work in the US for any employer
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
10
years of professional experience
Work History
Guliford Hotels-Greensboro, NCGreensboro, NC
Front Desk Agent
11.2022 - Current
Job overview
- Streamlined office procedures to ensure accuracy and increase productivity
- Worked in unison with all departments to facilitate smooth operations and guest satisfaction
- Processed high volume telephone and walk-in reservations per shift
- Reviewed account information and charges with guests during check-out
- Verified that personal and payment information on guest accounts was accurate.
AMBRIDGE Management Inc-Asheboro, NCAsheboro, NC
Front Desk Supervisor/MOD
06.2019 - 08.2022
Job overview
- Improved customer service ratings through collaboration with maintenance and housekeeping to resolved service-related problems in a timely manner
- Recruited and trained new members of the guest service team
- Increased hotel revenue, profits, and market share through up-selling rooms
- Promoted the hotel brand's loyalty Marriott Rewards program sign-up during check-in
- Processed high volume telephone and walk-in reservations per shift
- Reviewed account information and charges with guests during check-out
- Verified that personal and payment information on guest accounts was accurate.
Columbia Sussex Management LLC-Greensboro, NCGreensboro, NC
Front Desk Supervisor/Manager on Duty
10.2017 - 10.2018
Job overview
- Improved customer service ratings through collaboration with maintenance and housekeeping to resolved service-related problems in a timely manner
- Recruited and trained new members of the guest service team
- Increased hotel revenue, profits, and market share through up-selling rooms
- Promoted the hotel brand's loyalty Marriott Rewards program sign-up during check-in
- Processed high volume telephone and walk-in reservations per shift
- Reviewed account information and charges with guests during check-out
- Verified that personal and payment information on guest accounts was accurate.
South FL Luxury Hotel-Saint Lucie West, FLSaint Lucie West, FL
Front Desk Supervisor/Manager on Duty
01.2016 - 09.2017
Job overview
- Assisted sales events and event planning with the Director of Sales
- Maximized room revenue by working alongside the Director of Sales to ensure that all guests met with satisfaction and that the hotel meets its bottom line for profit
- Increased hotel revenue, profits, and market share through up-selling rooms
- Hosted daily mixers, concierge, assist guests with Local recommendations for restaurant and attractions
- Oversaw Front-Desk agent's work and assisted with operations to ensure guest satisfaction
- Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary.
OTO Development, LLC-Port Saint Lucie, FLPort Saint Lucie, FL
Hotel Front Desk Agent
09.2014 - 12.2015
Job overview
- Created and implemented an emergency backup operating procedure to ensure regular business activities remained and to evacuate large amounts of people and maintain their safety during a natural disaster
- Developed and implemented new Standard Operating Procedures (SOPs) for Front Desk operations
- Streamlined office procedures to ensure accuracy and increase productivity
- Worked in unison with all departments to facilitate smooth operations and guest satisfaction.
Education
Fort Lauderdale Art institute
Bachelor of Arts from Hospitality Management
06.1994
Skills
- Management
- Hospitality
- Profit & Loss
- Communication skills
- Computer skills
- Sales
- Guest relations
- Team management
- Credit and cash payments
- Transportation information
- Information Protection
- Report Generation
- Safety and security procedures
- Front Office Support
- Administrative support
- Conflict and issue documentation
- Training and mentoring
- Hospitality service expertise
- Problem-solving skills
Timeline
Front Desk Agent
Guliford Hotels-Greensboro, NC
11.2022 - Current
Front Desk Supervisor/MOD
AMBRIDGE Management Inc-Asheboro, NC
06.2019 - 08.2022
Front Desk Supervisor/Manager on Duty
Columbia Sussex Management LLC-Greensboro, NC
10.2017 - 10.2018
Front Desk Supervisor/Manager on Duty
South FL Luxury Hotel-Saint Lucie West, FL
01.2016 - 09.2017
Hotel Front Desk Agent
OTO Development, LLC-Port Saint Lucie, FL
09.2014 - 12.2015
Fort Lauderdale Art institute
Bachelor of Arts from Hospitality Management
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