Kelly Robinson
St Louis
Summary
Accomplished regional leader with a track record of implementing successful inventory management strategies and process improvements. Known for strong analytical skills and cross-functional collaboration, driving significant enhancements in operational efficiency and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Regional Director of Retail Inventory
Ashley Global Retail Industries
St Louis
05.2003 - Current
- Directed regional operations to optimize retail performance across multiple locations.
- Developed training programs to improve staff knowledge and service quality.
- Collaborated with cross-functional teams to enhance customer engagement strategies.
- Analyzed market trends to inform strategic decisions for product offerings.
- Implemented inventory management systems to streamline supply chain processes.
- Conducted regular performance reviews to support team development and accountability.
- Oversaw budget management to ensure cost-effective regional operations and initiatives.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Maintained relationships with key stakeholders, including multiple department leaders as well as retail store management, corporate finance teams and human resources.
- Maximized selling effectiveness through coaching, recognition and providing effective feedback.
- Monitored financial performance of individual stores and identified areas of improvement or potential risk.
- Established effective communication channels between regional offices, district managers, and corporate headquarters.
- Collaborated with team members in developing best practices to support company objectives.
- Coordinated activities with other departments, such as Human Resources, IT, and Logistics, ensuring alignment between regional operations and company-wide initiatives.
- Identified and brought on board new employees who added value and talent to department.
- Worked within company expense budgets and to ensure compliance with company procedures.
- Implemented operational efficiencies, improving service delivery and customer satisfaction.
- Implemented technology solutions to improve operational efficiency and data analysis capabilities.
- Led a team of managers, providing coaching and development to achieve exemplary performance metrics.
- Directed operations across multiple locations, ensuring alignment with corporate goals and standards.
- Established performance metrics and accountability standards for regional staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
Store Manager
McDonalds P&P restaurants
St. Louis
07.1992 - 03.2003
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed team scheduling and ensured appropriate staffing levels during peak hours.
- Trained new employees on customer service protocols and food safety procedures.
- Established customer service standards and monitored staff compliance.
- Oversaw daily operations and maintained service standards for fast-paced restaurant environment.
- Conducted performance evaluations and provided feedback to team members regularly.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Recruited, trained and supervised new employees.
- Implemented inventory management practices to reduce waste and control costs.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with health and safety regulations in food preparation areas.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
Associate of Arts - Interior Design
Patricia Stevens Business College
St. Louis12-2000
Skills
- Inventory management
- Data analysis
- Proficient in Microsoft 365, STORIS
- Process improvement
- Strategic planning
- Cross-functional collaboration
- Analytical skills
- Leadership presence
- Staff training and development
- Effective communication
- Multitasking
Accomplishments
- Difference Maker Award twice
Timeline
Regional Director of Retail Inventory
Ashley Global Retail Industries
05.2003 - Current
Store Manager
McDonalds P&P restaurants
07.1992 - 03.2003
Associate of Arts - Interior Design
Patricia Stevens Business College