Kelly Rodriguez
Tomball,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service at Los Cucos. Proven ability to enhance customer satisfaction through strong multitasking and effective team collaboration. Skilled in cash handling and sales techniques, consistently increasing sales by upselling premium products while maintaining a welcoming environment.
Overview
2026
2026
years of professional experience
Work History
Waitress
Los Cucos
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Truck Unloader
FedEx
09.2024 - 08.2025
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Unloaded packages with care and placed in proper staging area.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
Waitress
Walk On's Sports Bistreaux
09.2022 - 08.2023
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Bartender
Brewingz
09.2020 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Lunch Lady
School
06.2017 - 08.2017
- Collaborated with school staff to promote healthy eating habits and nutritional education.
- Responded quickly to any customer concerns or complaints, ensuring prompt resolution and continued satisfaction.
- Improved meal quality by preparing fresh, nutritious lunches daily.
- Ensured timely delivery of meals by coordinating effectively with transportation services for off-site locations.
- Coordinated special events catering, providing excellent service for various school functions throughout the year.
- Managed food ordering and inventory control to minimize costs without sacrificing quality.
- Continually updated knowledge of relevant health codes and regulations, maintaining strict compliance at all times.
- Assisted in menu planning to accommodate students with dietary restrictions and allergies.
- Monitored cafeteria safety protocols such as allergen awareness signage and emergency response procedures for choking incidents.
- Provided friendly, attentive service to ensure a positive dining experience for all students.
- Maintained a clean and sanitary kitchen environment for safe food preparation.
Education
Bachelor in Science - Welding
Tulsa Welding School
Houston, TX05.2025
High School Diploma -
Willis High School
Willis, TX05.2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Time management
- Sales techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Hobbies
I like going to the gym.and spending time with family and my son.
Timeline
Truck Unloader
FedEx
09.2024 - 08.2025
Waitress
Walk On's Sports Bistreaux
09.2022 - 08.2023
Bartender
Brewingz
09.2020 - 08.2021
Lunch Lady
School
06.2017 - 08.2017
Waitress
Los Cucos
Bachelor in Science - Welding
Tulsa Welding School
High School Diploma -
Willis High School
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