Kelly Rodriguez
Bridgeport
Summary
Highly analytical and resourceful candidate with extensive experience as Receptionist and Personal Assistant. Excellent organizational and interpersonal relation skills with experience in customer service and administration duties. Ability to manage multiple situations at once with confidence, plus knowledge of MS office and operation of standard office equipment. Experience in maintaining and assisting clients by giving accurate detailed information. A passionate and dependable individual seeking a Receptionist position offering exceptional customer service skills, and proven skills in MS office applications to contribute to the facility.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Womens Health Ct
04.2024 - Current
- Greeted and interacted with patients to provide information and answer questions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
UNIT SECRETARY
ST VINCENT’S MEDICAL CENTER
06.2016 - 04.2023
- Greets patients and visitors, answers/ screens/ routes telephone calls, files, distributes mail and performs other general clerical duties
- Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol
- Types various reports and documents for unit staff
- Assists with processing patient admissions, transfers and discharges
- Assembles and maintain patient charts
- Carries out unit specific clerical functions including but not limited to timekeeping, recording, reporting and distribution meeting minutes
- Obtains a variety of needed items necessary in order to facilitate patient care
- Assists with all aspects of patient throughput
- Knowledge of EPIC program
- Other duties as assigned.
THERAPEUTIC RECREATION DIRECTOR
NORTHBRIDGE HEALTH CARE CENTER
10.2014 - 12.2015
- Organized and carried out appropriate group activities and one-to-one sessions to enhance sensory, motor, cognitive psychosocial skills
- Completed documentation of resident/patient assessment, progress notes, activity attendance, and discharge summaries
- Inputted MDS/care plan data and RCP meetings
- Transported resident to and from scheduled activity area
- Prepared activity area
- Inputted information into various computers programs- Microsoft Excel, Word, and Outlook
- Maintained inventory of equipment and supplies and notified coordinator of needs.
RECEPTIONIST
NORTHBRIDGE HEALTH CARE CENTER
10.2013 - 12.2015
- Answered, screened, and directed high volume of incoming phone calls
- Greeted, assisted, and announced customer’s arrival
- Updated and maintained directory of residents and staff
- Performed general secretarial duties, including- scheduling meetings, appointment setups, faxing, filing, copying, and mailing
- Inputted information into various computers programs- Microsoft Excel, Word, and Outlook
- Text messages and disseminate to immediate supervisor
Education
THERAPEUTIC RECREATION CERTIFICATE -
GATEWAY COMMUNITY COLLEGE
NEW HAVEN, CT2015
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NURSING, BRONX COMMUNITY COLLEGE
2008
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HIGH SCHOOL DIPOLMA, SAINT BARNABAS HIGH SCHOOL
2006
Skills
- Skills & Abilities
- Customer Service
- Highly Productive
- Organized
- Dependable
- Team - Oriented
- Collaborative Team Player
- Self Motivated
- Client Focused
- Culturally Diverse
Languages
Spanish
Timeline
Front Desk Receptionist
Womens Health Ct
04.2024 - Current
UNIT SECRETARY
ST VINCENT’S MEDICAL CENTER
06.2016 - 04.2023
THERAPEUTIC RECREATION DIRECTOR
NORTHBRIDGE HEALTH CARE CENTER
10.2014 - 12.2015
RECEPTIONIST
NORTHBRIDGE HEALTH CARE CENTER
10.2013 - 12.2015
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NURSING, BRONX COMMUNITY COLLEGE
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HIGH SCHOOL DIPOLMA, SAINT BARNABAS HIGH SCHOOL
THERAPEUTIC RECREATION CERTIFICATE -
GATEWAY COMMUNITY COLLEGE
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