Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Rossi

Roseville,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated person with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

22
22
years of professional experience

Work History

Interventionist

Edustaff
03.2022 - 08.2023
  • Collaborated with teachers to assess needs, set objectives and discuss strategies.
  • Developed interventions for students currently struggling or at risk of falling behind.
  • Assessed and documented student progress with established goals.
  • Implemented tracking tools to evaluate successes and areas in need of improvement.
  • Taught Math and Reading, and Sounds to individual and small groups.
  • Determined appropriate interventions and planned support milestones.

Dental Receptionist

The Dentist-Dr. Gryebet
12.2016 - 03.2020
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Performed various administrative tasks by filing, copying and faxing documents.

Dental Assistant

The Dentist- Dr. Gryebet
12.2015 - 12.2016
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for patients procedures daily.
  • Prepared patient x-rays and images for dentist review.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Customer Service/Floor Person

Continental Lanes
06.2001 - 06.2013
  • Answering phones and welcoming customers
  • Assigning lanes, making copies
  • Collecting fees and processing payments
  • Reserving lanes and assisting with leagues
  • Maintaining clean facility
  • Helping bar staff with beverages
  • Selling lottery and raffle tickets

Customer Service Representative

Gardner White
02.2007 - 02.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Setting up service calls, and processing payments
  • Maintaining balanced cash drawer, making bank deposits
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Dental Assistant Certification -

Ross Medical Education Center
Madison Heights, MI
06.2014

Medical Billing Diploma -

Davenport University
Grand Rapids
05.2012

High School Diploma -

East Detroit High School
Eastpointe, MI
01.2003

Skills

  • Improvement Plans
  • Lesson Planning
  • Customer Training
  • Charting
  • Dentrix
  • Microsoft Office Suite
  • Endodontics/Periodontics
  • Disease and Infection control
  • Knowledge of Various Insurances
  • Active Listening
  • High-Volume Environments
  • Team Development
  • Organizational skills
  • Group and individual instruction

Timeline

Interventionist

Edustaff
03.2022 - 08.2023

Dental Receptionist

The Dentist-Dr. Gryebet
12.2016 - 03.2020

Dental Assistant

The Dentist- Dr. Gryebet
12.2015 - 12.2016

Customer Service Representative

Gardner White
02.2007 - 02.2012

Customer Service/Floor Person

Continental Lanes
06.2001 - 06.2013

Dental Assistant Certification -

Ross Medical Education Center

Medical Billing Diploma -

Davenport University

High School Diploma -

East Detroit High School

Similar Profiles

CREATE PROFILE
Kelly Rossi