Kelly Lynne Harris
Glendora,CA
Summary
Knowledgeable and Experienced Admissions, Outreach, and Utilization Management Executive, bringing 21 years of experience to the Behavioral Health Industry.
Overview
22
22
years of professional experience
Work History
Interventionist
National Intervention Referral
01.2006 - Current
- Facilitated over 400 Family and Crisis Interventions
- Maintains a 98 percent success rate
- Coordinates treatment and after-care for all intervention clients
- Monitors client's recovery throughout the treatment process.
Director of Admissions, Outreach, and Utilization Management
Akua Behavoial Health
03.2021 - 06.2024
- Lead and was responsible for training 8 UR Specialists
- Lead and was responsible for training 23 Admissions staff
- Lead and was responsible for training 7 Outreach Specialists
- Facilitated all DMHC appeals and UR peer to peer reviews
- Monitored and improved the facilities financials and reported directly to the owners and investors
- Maintained 140 admits a month, but mostly 160-180 admits per month.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
Director of Utilization Review
Acme Billing Solutions
08.2018 - 03.2020
- Managed the UR Coordinators and day to day UR operations
- Opened new insurance cases and conducted all concurrent reviews
- Facilitated all appeals and peer to peer reviews
- Monitored and improved the facilities financials and reported directly to the owners and investors.
Program Director
New Existence Recovery
01.2017 - 09.2017
- Managed the billing team and day to day billing operations
- Opened all new insurance cases and conducted all concurrent reviews
- Facilitated every aspect of the day to day operations for Detox, RTC, PHP, and IOP
- Monitored and improved every aspect of the treatment center, including Compliance and Clinical for a 76-bed facility, handling all levels of care.
Director of Utilization Review/Billing Department Head
Coastline Recovery
01.2016 - 11.2016
- Managed the billing team and day to day billing operations
- Opened all new insurance cases and conducted all concurrent reviews
- Facilitated all appeals and peer to peer reviews
- Monitored and improved the facilities financials and reported directly to the owners and investors.
Admissions, Business Development and Marketing Director, COO
Solutions for Recovery
01.2013 - 01.2015
- Managed all admissions calls and counselors
- Facilitated admissions and new client intakes
- Generated marketing leads
- Conducted facility tours.
Utilization Review Director
Spencer Recovery Centers
01.2010 - 01.2013
- Managed all insurance clients and pre-certifications
- Conducted concurrent reviews
- Coordinated peer to peer reviews
- Facilitated appeals.
Admissions Coordinator/Admissions Director
Spencer Recovery Centers
01.2002 - 01.2010
- Answered admission calls
- Facilitated insurance verifications
- Handled client intakes
- Managed all admission coordinators.
Education
128 credits towards a BS in Psychology -
Temple University
Philadelphia, PASkills
- KIPU
- Sigmund
- Best Notes
- Salesforce
- Goldmine
- Avea
- Collaborate MD
- Continuous professional development
- Flexible approach
- Resource Navigation
- Progress Monitoring
- Assessments
- Empathy Development
- Group Instruction
- Organizational Skills
- Activity Planning
- Referral Coordination
- Motivational style
- Improvement plans
- Strategy Development
- Crisis intervention strategies
- Problem-solving skills
- Program Management
Timeline
Director of Admissions, Outreach, and Utilization Management
Akua Behavoial Health
03.2021 - 06.2024
Director of Utilization Review
Acme Billing Solutions
08.2018 - 03.2020
Program Director
New Existence Recovery
01.2017 - 09.2017
Director of Utilization Review/Billing Department Head
Coastline Recovery
01.2016 - 11.2016
Admissions, Business Development and Marketing Director, COO
Solutions for Recovery
01.2013 - 01.2015
Utilization Review Director
Spencer Recovery Centers
01.2010 - 01.2013
Interventionist
National Intervention Referral
01.2006 - Current
Admissions Coordinator/Admissions Director
Spencer Recovery Centers
01.2002 - 01.2010
128 credits towards a BS in Psychology -
Temple University
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