Kelly Rowell

• Reinforce core values and culture for my team members. Directing daily work responsibilities, and providing performance feedback and coaching to my staff.
• Driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with company standards.
• Create the highest-quality cakes, a warm, welcoming environment with a superior guest experience.
• Executing operational and Administrative responsibilities, including cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.

• Responsible for day-to-day operations of Culture & Development for over 1,700 employees..
• Impact employee experience through Rewards & Recognition, Diversity & Inclusion, Learning & Development.
• Integral role in optimizing administration of employee engagement diagnostics, (future) employee resource groups, vendor management, communications as well as project based tracking & reporting.
• Consultative resource to HR Business Partners and other internal stakeholders.
• Provide expertise in strategy of implementation, initiative planning and execution of programs for employee engagement, recognition and related efforts for enterprise

• Corporate Enrollment Trainer for all four Dallas/Ft Worth locations
• Open/set up new schools out of state
• Customer enrollment/retention trainer
• Manage work flow to exceed quality service goals for 25 locations
• Developed highly empathetic client relationships. Had reputation for exceeding service standard goals
• Strong leader of customer support staff
• Cross-trained and backed up other customer service managers

• Responsible for following operation procedures to provide educational, caring, and safe environment for children and families
• Maintain and established accurate financial accounting of center's operation
• Prepare and forward accurate payroll, accounting, and operations reports by deadline
• Take responsibility for company assets, cash, make daily deposits, and manage classroom supplies
• Ensure accuracy and timely collection of tuition in accordance with company policies and procedures
• Maintain administrative records for all 50+ employees
• Performed work schedules and supervise staff
• Prepare and forward required personnel records and forms to Corporate Office in timely manner