Daliza Lerma
Odessa,TX
Summary
Developed strong communication and conflict resolution skills in a fast-paced, customer-focused environment. Seeking to transition into a new field by leveraging the ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in a new role.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
01.2024 - 10.2025
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Assisted in maintaining a clean and organized front-of-house environment, enhancing guest experience.
- Processed orders accurately using point-of-sale systems, ensuring timely service delivery.
- Collaborated with team members to uphold brand standards in product presentation and customer interactions.
- Provided exceptional customer service, ensuring positive guest experiences through attentive communication.
Education
High School Diploma -
Odessa High School
Odessa, TX05-2025
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
Nothing Bundt Cakes
01.2024 - 10.2025
High School Diploma -
Odessa High School