Kelly Rowzee
Harrisville ,MS
Summary
Dynamic professional with a proven track record at MSN Healthcare Solutions, adept in HIPAA Compliance and excelling in customer service. Expert in enhancing patient billing processes and resolving insurance disputes, significantly improving claim resolution efficiency. Skilled in fostering teamwork and collaboration, ensuring high-quality service delivery and positive customer experiences.
Overview
15
15
years of professional experience
Work History
Medical Billing Specialist
MSN Healthcare Solutions
2011.06 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Worked directly under the office manager.
- Helped train new employees.
Debt Collector
Smith, Rouchon & Associates
2010.05 - 2011.05
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Manager
Cefcostores
2009.03 - 2010.04
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
Mendenhall High School
Mendenhall, MS05.2005
Skills
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- CPT Knowledge
- Denial Management
- Medicare and Medicaid process
- Insurance Billing
- Data Entry
- Medical Terminology
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
Timeline
Medical Billing Specialist
MSN Healthcare Solutions
2011.06 - Current
Debt Collector
Smith, Rouchon & Associates
2010.05 - 2011.05
Manager
Cefcostores
2009.03 - 2010.04
High School Diploma -
Mendenhall High School