KELLY RUSSELL
Tampa,US
Summary
Talented, energetic and driven management professional with a proven record of success for leading, coaching and motivating people to achieve challenging objectives. Building team connections, overseeing operations to maximize efficiency and performance of each team member through training and mentoring to develop every person to full potential. Communicating seamlessly across all areas of the company to achieve operational excellence to drive key initiatives.
Overview
24
24
years of professional experience
Work History
DISTRICT MANAGER
Simply Self Storage
05.2021 - Current
- 2022 District Manager of the Year
- Supervised 8-12 locations to enforce high-quality standards of operation.
- Located and developed top talent of diverse employees to cultivate a dynamic customer-facing team.
- Modeled best practices for sales and customer service.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained and accountability of overall financial controls and responsibility, planned business operations and controlled expenses through various projects through various asset challenges
- Mentoring of direct and indirect supervised team members
DISTRICT MANAGER
SROA Capital
01.2019 - 02.2021
- Direct responsibility of the daily operations, staffing, budget and financial performance of 16 facilities
- Evaluated operations and accounting information to continuously monitor business activities
- Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential
- Communicated policy updates to the department, answered questions and enforced compliance
- Directed work and Coaching of Property and Assistant Managers site teams focusing on serving
- Operational and Sales needs
- Interviewed, hired, and trained all employees and scheduled work hours
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels Managed employee performance through disciplining, coaching, and counseling.
DISTRICT MANAGER
The William Warren Group/Storquest, Storage
07.2013 - 05.2018
- Developed team-based culture with shared strategies and goals and strong performance-based initiatives
- Evaluated operations and accounting information to continuously monitor business activities
- Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps
- Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies
- Oversaw and motivated staff of 25-30 Property and Assistant Managers to build successful district team
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Managed employee performance through disciplining, coaching, and counseling
OPERATIONS MANAGER
Southeast Self Storage
11.2012 - 06.2013
- Prepared operating and capital budgets for company, reviewed expenditures, and took corrective action as needed
- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies
- Maintained an onsite presence to ensure operations and staff met all company operational standards.
AREA/DISTRICT MANAGER
Securcare Self Storage
06.2004 - 12.2012
- Management of 10-16 facilities, either corporately or third party owned, maintaining active relationships with monthly communication with third party owners
- Setting annual budgets and P&L responsibility throughout the district
- Drive Key Performance Indicators to meet goals
- Determine and negotiate annual Capital Expenditure projects and execute through completion
- Manage live on-site manager apartments
- Recruiting, hiring, training, giving ongoing coaching
- Plan and implement sales and marketing strategies to maximize occupancy levels and revenue goals
- Proactive maintenance management
- Establish vendor and contractor relationships from bids to project completion
GENERAL MANAGER
Extended Stay America Hotels
09.2002 - 04.2004
- Recruit/train and maintain staffing levels of front desk, housekeeping and maintenance personnel of35 employees
- Manage labor standards and property level expenses to achieve maximum flow through
- Manage in-houses revenue, direct bill receivables, vendor payments and refunds and daily deposits
- Monitor monthly inventory of supplies and equipment against shrinkage and maintain purchasing within budget
- Promote guest satisfaction through demonstration with all areas of the hotel and staff and resolve any guest related issues
- Communicate and demonstrate policies and procedures
- Review and direct staff on performance
- Inspect property daily for any necessary maintenance, room cleanliness and overall property appearance.
EAST COAST TRAINING MANAGER
On The Border Restaurant/Brinker International
05.1999 - 08.2002
- Exceed budgeted goals to maintain status of company Training Store
- Reviewing daily costs and orders to ensure food and alcohol budgets are being met
- Review necessary food prep daily
- Recruit, hire and provide ongoing training to FOH and BOH staff of 100 employees
- Provide leadership training to brand managers newly hired that would go to a different location upon completion of .
Education
Associate - Business Management
Hawkeye Institute of Technology
Waterloo, IASkills
- Leadership
- Project Management
- Conflict Resolution/Critical Thinking
- Collaborator
- Coaching
Timeline
DISTRICT MANAGER
Simply Self Storage
05.2021 - Current
DISTRICT MANAGER
SROA Capital
01.2019 - 02.2021
DISTRICT MANAGER
The William Warren Group/Storquest, Storage
07.2013 - 05.2018
OPERATIONS MANAGER
Southeast Self Storage
11.2012 - 06.2013
AREA/DISTRICT MANAGER
Securcare Self Storage
06.2004 - 12.2012
GENERAL MANAGER
Extended Stay America Hotels
09.2002 - 04.2004
EAST COAST TRAINING MANAGER
On The Border Restaurant/Brinker International
05.1999 - 08.2002
Associate - Business Management
Hawkeye Institute of Technology
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