Amber Woodson
Pearland,Texas
Summary
Proven leader in retail management, adept at boosting sales and customer satisfaction. At Simply Self Storage, enhanced operations and resolved complaints efficiently, showcasing exceptional customer service management and retail inventory skills. Known for fostering positive environments and achieving results through effective vendor management and team training.
Overview
14
14
years of professional experience
Work History
Store Manager
Simply Self Storage
Rosenberg, TX
03.2022 - 10.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Assistant Store Manager
Life Storage
Houston, TX
08.2018 - 02.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
Host Trainer
Chilis's Bar and Grill
Cypress, TX
06.2010 - 06.2014
- Provided orientation and training to new staff members on the host job duties.
- Provided feedback to hosts regarding their performance in order to help them reach their goals.
- Encouraged a positive work environment among all members of the hosting team.
- Ensured that all safety regulations were followed at all times while on duty.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Katy High School
05-2007
Skills
- Customer Service Management
- Store Merchandising
- Retail Inventory Management
- Supply Ordering
- Friendly and Positive
- Vendor Management
- Bank deposit procedures
Timeline
Store Manager
Simply Self Storage
03.2022 - 10.2024
Assistant Store Manager
Life Storage
08.2018 - 02.2021
Host Trainer
Chilis's Bar and Grill
06.2010 - 06.2014
High School Diploma -
Katy High School
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