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KELLY RUTHRUFF
Canton,Georgia
Summary
Superior communication skills, with proven training and leadership abilities. Project Management Institute certified PMP with extensive customer and internal program management experience. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
25
25
years of professional experience
Work History
Program Manager
T-Mobile
Atlanta, GA
08.2006 - Current
- PMP Certification completed in April 2009, in good standings with PMI.
- Maintain accurate records and ensuring customer satisfaction with T-Mobile.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Dedicated Care Specialist
T-MOBILE
Atlanta, Georgia
03.2003 - 08.2006
- Monitored customer care goals and developed improvements.
- Performed complete account maintenance for a set customer base. To include training, billing, order entry, and all necessary account maintenance.
- Lead on Accounts Receivable team to reduce overall churn on accounts.
- Coordinated with various departments to resolve technical and operational issues.
- Prepared variety of different written communications, reports, and documents
Database Administrator
Starbase Corporation
Atlanta, GA
01.1998 - 01.2003
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Tested programs and databases to identify issues and make necessary modifications.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Coordinated with project management staff on database development timelines and project scope.
Customer Account Representative / Trainer
NEXTEL COMMUNICATIONS
Norcross, Georgia
01.1997 - 01.1998
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
Education
Master of Science - Management
STRAYER UNIVERSITY
2024
Bachelor of Science - Organizational Communications
KENNESAW STATE UNIVERITY
Kennesaw, GA12.1996
Skills
- Program Reviews
- Performance Monitoring
- Employee Coaching and Motivation
- Time Management
- Critical Thinking
- Project Management
- Resource Management
- Risk Management
- Program Leadership
Timeline
Program Manager
T-Mobile
08.2006 - Current
Dedicated Care Specialist
T-MOBILE
03.2003 - 08.2006
Database Administrator
Starbase Corporation
01.1998 - 01.2003
Customer Account Representative / Trainer
NEXTEL COMMUNICATIONS
01.1997 - 01.1998
Master of Science - Management
STRAYER UNIVERSITY
Bachelor of Science - Organizational Communications
KENNESAW STATE UNIVERITY
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