Kelly Sanchez

• Enter new hires information in system.
• Calculate salaries, rate changes, retroactive adjustments, cash outs, overtime, bonus terminations, vacations and sick hours.
• Managed payroll data entry and processing 5 companies over 250 employees to comply with predetermined company guidelines.
• Generated paper checks for employees and printed paystubs for associates who received direct deposits to complete payroll distribution.
• Processing all garnishments and child support orders and taxes payments weekly.
• Assisted accountant with both internal and external audits relating to processing of payroll.
• Created and managed spreadsheets for leave calculations.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.

· Support patients providing free trial medication. Activating copay/voucher card and explaining process.

· Offering to patient's Benefits verification for coverage of medication service.

· Collect and review all patient insurance benefits information.

· Data entry

· Benefits verification and prepare Prior Authorizations.

· Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.

· Inbound/Outbound calls providing exceptional customer service to internal and external customers; resolves any customer requests in timely and accurate manner; escalates complaints accordingly.

· Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.

· Call counsels.

· Processes any necessary insurance/patient/provider correspondence.

· Maintains confidentiality in regard to patient account status and the financial affairs of clinic/corporation.

· Provides all necessary documentation required to obtain coverage. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians.

· Prior Authorization process. Ensure efficacy of coverage monitoring Prior Authorization status with the insurance and provider.

· Coordinates with inter-departmental associates to obtain appropriate medical records as relate to the reimbursement process.

· Performs related duties as assigned.

· Manage incoming calls with Multi-Line Phone Systems.

· Manage reservations for Guest Offices and Conference Rooms

· Schedule and coordinate meetings, interviews, video conferences, and other similar activities.

· Perform standard operating procedures for Theracom Pharmacy and provide medication information for all administrative assistants.

· Send out/receive incoming and outgoing mail and packages.

· Manage files, such as log information and P.O. boxes.

· Manage incoming faxes through Right Fax.

· Provide temporary badges to the active employees.

· Print badges for new employees (Contractor or FTE), replace lost badges, and create pharmacy/vendor badges, Update and maintain the New Hire Spreadsheet

· Active and deactivate employee badges through Symmetry Security System.

· Create name plates for all new hires.

· Maintain positive working relationship with Building Service Management, contacting them to fulfill requests pertaining to building maintenance.

· Facilities/Logistics Coordination, such as creating tickets to resolve issues pertaining to water leaks, room temperature, spills, bathroom maintenance, Pantry Maintenance, lighting, etc.

· Monitor and maintain opened PO Boxes and BRM accounts per program, renewal and Maintenance fee payments. Stay up to date with Check Requests payments.

· Order Catering for events and meetings and maintain payments for expense reports