Kelly Schaaf
San Francisco,CA
Summary
Accomplished Senior Director of Clinical Excellence with advanced management expertise and drive toward exceptional patient care. Translates ideas into actionable policies and achieves remarkable results. Cultivates collaborative environment with efficient operations and effective team dynamics using smooth problem-solving and conflict management abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Director of Clinical Excellence, West
Kindbody
02.2022 - Current
- Oversee clinical operations across 8 locations in CA, WA, and CO, implementing streamlined processes that improved efficiency by 20%
- Implement process and procedural changes, collaborating with the executive team to develop strategies that contributed to a 15% growth in company revenue
- Mentor and develop 10+ clinical managers and leaders across assigned markets, improving team performance and reducing turnover by 25%
- Develop efficient staffing models and collaborated with HR, leading to a improvement in staff allocation and a marked increase in employee satisfaction.
Clinical Manager
Vios Fertility
01.2020 - 01.2022
- Oversaw clinical operations across 13 locations in IL, WA, MI, WI, and MO, ensuring operational efficiency and compliance with regulatory standards
- Facilitated the opening of 3 new offices, supporting extensive growth that resulted in company size and patient volume doubling in less than 2 years
- Created and implemented comprehensive staff training plans and performance evaluations, improving staff competency and patient satisfaction through a reduction in patient time to treatment
- Provided regular guidance, feedback, and performance appraisals for 30+ clinical staff, leading to improvement in team performance and a 75% reduction in staff turnover.
Lead IVF Coordinator
Vios Fertility
06.2016 - 01.2020
- Coordinated egg retrievals, embryo transfers, and surgeries for 300+ patients monthly, ensuring seamless scheduling and patient care
- Disseminated medical instruction, anticipatory guidance, and clarification of physician instructions, enhancing patient understanding and compliance with treatment plans
- Demonstrated expertise in pre-operative assessment and post-anesthesia recovery, as well as administering IV intralipid infusions, and performing intrauterine inseminations
- Assisted in operating room during egg retrievals, embryo transfers, and hysteroscopy procedures
Emergency Room Registered Nurse
Banner University Medical Center
06.2015 - 05.2016
- Provided quality, evidenced based care to a diverse patient population in a 64-bed Level 1 Trauma Center, contributing to improvements in patient discharge and admit times
- Communicated effectively with multidisciplinary team including doctors, nurses, social workers, and other healthcare specialties, enhancing patient care coordination & outcomes
- Administered blood transfusions, IV antibiotics, and other critical IV medications, ensuring accurate and timely treatment, reducing patient complications
- Maintained RN skills including insertion of IVs, urinary catheters, and nasogastric tubes, providing critical support during emergencies and improving procedural success rates
- Assisted in the care of STEMIs, strokes, conscious sedation procedures, intubations, and codes, contributing to successful emergency interventions
Manager of Animal Care and Training, Marine Mammals and Birds
Shedd Aquarium
01.2001 - 05.2014
- Oversaw care and training of beluga whales, Pacific white-sided dolphins, seals, sea lions, sea otters, penguins, birds of prey and dogs
- Managed daily workloads by organizing schedules and delegating tasks for staff of 40+ individuals
- Hired, trained, evaluated, and mentored staff, interns, and volunteers
- Facilitated team meetings and provided constructive feedback through regular training evaluations and annual performance appraisals
- Collaborated with other departments including public relations, education, facilities and planning and design in cross- functional projects
- Administered medications, tracked diets, monitored record keeping, and performed routine medical exams.
- Led behind the scenes tours, gave VIP animal encounters, participated in media events, and narrated programs
Education
Master of Science (M.S.) - Nursing
University of Arizona
Tucson, AZ08.2015
Bachelor of Science (B.S.) - Ecology and Evolutionary Biology
University of Arizona
Tucson, AZ05.2000
Skills
- Key Performance Indicators
- Logistics Management
- Performance Measurement
- Problem Solving
- Leadership Development
- Cross-functional Collaboration
- People Management
- Strategic Planning
- Adaptability
Certification
ACLS Certification
BLS Certification
ASRM- Nurse Certification in Reproductive Endocrinology and Infertility
Awards
- Helene Fund Trust Foundation Scholar
- University of Arizona Nursing Scholar
- Julia Hubley Award for Clinical Excellence Recipient
Licensures
Registered Nurse - California State Board of Nursing (RN95284651)
Registered Nurse - Illinois State Board of Nursing (041441127)
Registered Nurse - Arizona State Board of Nursing (RN195235)
Timeline
Senior Director of Clinical Excellence, West
Kindbody
02.2022 - Current
Clinical Manager
Vios Fertility
01.2020 - 01.2022
Lead IVF Coordinator
Vios Fertility
06.2016 - 01.2020
Emergency Room Registered Nurse
Banner University Medical Center
06.2015 - 05.2016
Manager of Animal Care and Training, Marine Mammals and Birds
Shedd Aquarium
01.2001 - 05.2014
Master of Science (M.S.) - Nursing
University of Arizona
Bachelor of Science (B.S.) - Ecology and Evolutionary Biology
University of Arizona
ACLS Certification
BLS Certification
ASRM- Nurse Certification in Reproductive Endocrinology and Infertility
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