Business Operations Executive offering a 10 year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
23
23
years of professional experience
Work History
Senior Director of Clinical Operations
The MedElite Group
04.2025 - Current
Drove strategic improvements to enhance operational and organizational efficiencies.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
Planned and integrated project and program schedules.
Revamped operational plans to refocus staff and align processes with business objectives.
Led development of business operation processes and policies.
Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
Spearheaded innovative approaches to resource allocation and strategic planning.
Director of Nursing and Assistant Administrator
ThriveWell At Home by Chen Medical
04.2023 - 04.2025
Directed daily operations and clinical services for a startup home care and case management agency owned by Chen Medical, ensuring alignment with strategic goals.
Ensured compliance with all local, state, and federal healthcare regulations, establishing and maintaining agency licenses and certifications.
Managed agency budget, monitored financial performance, and implemented cost-saving strategies while maintaining high standards of care.
Recruited, trained, and supervised a multidisciplinary team of healthcare professionals, including nurse/medical assistants, nurses, case managers, and administrative staff.
Identified and mitigated clinical and operational risks, maintaining a safe environment for clients and staff, reporting to the Governing Body quarterly.
Selection and implementation of electronic health records (EHR) and other technology solutions to enhance care delivery and documentation.
Director of Clinical and Surgical Operations, Compliance/ Risk Management Officer, Infection Control Nurse
iRISE SPINE AND JOINT INSTITUTE OF FLORIDA
11.2021 - 04.2023
Created organizational clinical and compliance policies and procedures in collaboration with the Senior Executive VP, the CEO, and the Medical Director for all 17 iRISE Ambulatory Care Clinics across Florida and Tennessee.
Coordinated the successful Joint Commission re-certification in February 2023.
Developed a cohesive and strong team-oriented relationship with physicians, nurses, medical assistants, scribes, radiology technicians, and other healthcare professionals.
Conducted individualized clinical evaluations of patients, their health needs, and concerns; developed personalized action plans, provided education and issue referrals for care management programs; monitored patients' progress in meeting established goals and modified care plans accordingly.
Established networks with all patient referral sources including attorneys, and effectively communicated their client's progression during their process of recovery across the care continuum.
Clinical Director of Admissions
THE WOODLANDS AT JOHN KNOX VILLAGE
07.2015 - 09.2021
Established and implemented processes for evaluating patients both clinically and financially for admission to The Woodlands at John Knox Village.
Part of a team managing a $250,000 marketing budget for The Woodlands, a $40 million project.
Grew Medicare revenue from a historically average of $300k annually to over $20 million dollars annually while exceeding occupancy and Medicare revenue goals in only 8 weeks after opening.
Managed admissions office and staff while establishing partnerships with top area hospitals, including the Holy Cross Preferred Provider Partnership and Broward Health.
The Woodlands has consistently achieved the largest Medicare census and is the top preferred Skilled Nursing and Rehab in Broward County.
Clinical Liaison
KINDRED HOSPITAL OF SOUTH FLORIDA
01.2009 - 08.2015
Clinically evaluated patients in a hospital setting and determined appropriateness for sub-acute inpatient rehabilitation.
Developed relationships with physicians and case managers to increase referrals.
Consistently met revenue goals and generated on average $9 million dollars per year in revenue from designated hospitals in Miami and Broward Counties.
ICU Nurse
WESTSIDE REGIONAL MEDICAL CENTER
06.2006 - 01.2012
Cared for critically ill patients in an ICU setting.
Organ Procurement Coordinator
LIFE ALLIANCE ORGAN RECOVERY
10.2007 - 01.2009
Provided support and offered families the option of organ donation to families during the loss of a loved one.
Clinically maintained the organ donor in an ICU setting.
Coordinated and arranged the transplant process.
Coordinated the OR and surgery process for the purpose of organ donation including all legal documentation.
Followed up with the families post donation and provided emotional support.
Maintained a consent rate of greater than 92%.
Organ Procurement Coordinator
LIFESHARING ORGAN DONATION
06.2003 - 06.2006
Maintained same previously listed transplant coordinator duties.
ICU Nurse
BAPTIST MEDICAL CENTER
04.2002 - 06.2003
Cared for critically ill patients in an ICU setting.
Education
Bachelor of Science - Nursing
UNIVERSITY OF SOUTHERN INDIANA
Evansville, IN
12.2021
Associate of Arts - Nursing
Florida State College
Jacksonville, FL
04-2002
Skills
Clinical Operations
Community Outreach
Key performance indicators
Risk Management
Staff Education and Development
Policies and Procedures Implementation
Quality Assurance
Project Management
Culture transformation
Collaborative leadership
Innovation management
Policy implementation
Timeline
Senior Director of Clinical Operations
The MedElite Group
04.2025 - Current
Director of Nursing and Assistant Administrator
ThriveWell At Home by Chen Medical
04.2023 - 04.2025
Director of Clinical and Surgical Operations, Compliance/ Risk Management Officer, Infection Control Nurse