Shannon O’Shea
Westhampton,NY
Summary
Strategic and mission-driven healthcare operations executive with 10+ years of experience leading large-scale clinical and public health programs. Proven success in expanding service lines, managing multi-site clinical operations, and scaling teams across diverse healthcare settings. Recognized for building cross-functional partnerships, driving operational growth, and ensuring high-quality, compliant, and cost-effective care delivery.
Overview
12
12
years of professional experience
Work History
Senior Director of Clinical Operations
DocGo
01.2025 - Current
- Lead national growth and expansion of DocGo’s clinical operations, launching new mobile and virtual care programs that increase market share and service accessibility across multiple states.
- Direct cross-functional teams to develop scalable clinical models, optimize workflows, and expand service lines to meet evolving healthcare needs and partnership opportunities.
- Collaborate with executive leadership, payers, and health systems to design and implement strategies aligning operational performance with business development goals.
- Leverage data analytics to identify expansion opportunities, enhance operational efficiency, and ensure sustainable profitability during rapid scaling.
Director of Operations
DocGo
01.2023 - 01.2025
- Oversaw clinical operations for citywide healthcare programs serving over 250,000 asylum seekers in New York City.
- Managed more than 400 clinical and administrative staff, ensuring compliance, performance, and high-quality patient care.
- Partnered with city agencies and community organizations to align services with public health initiatives and improve population health outcomes.
Associate Director of Operations
DocGo
01.2023 - 01.2023
- Supported scaling of mobile and shelter-based healthcare services to meet rapidly growing demand.
- Oversaw cross-functional teams through operational transitions and performance improvement initiatives.
Manager of Operations
DocGo
01.2022 - 01.2023
- Directed the COVID-19 vaccination initiative for New York’s homeless population, managing staffing, logistics, and clinical oversight.
- Established clinical operations for the Humanitarian Emergency Relief and Respite Centers (HERRC), ensuring immediate access to medical care for newly arrived asylum seekers.
Registered Nurse
MetroHealth Hospital
01.2014 - 01.2020
- Delivered patient care in a high-acuity medical-surgical/trauma setting. Regularly served as charge nurse, supervising nursing staff and ensuring efficient, coordinated care.
Education
Master of Science - Forensic Nursing
Cleveland State University
01.2019
Bachelor of Science - Nursing
Case Western Reserve University
01.2013
Skills
- Clinical Operations Leadership
- Program Development & Expansion
- Strategic Planning & Execution
- Regulatory Compliance & Quality Assurance
- Cross-Functional Team Management
- Healthcare Partnerships
- Data-Driven Decision Making
- Budgeting & Cost Control
- Collaborative leadership
Timeline
Senior Director of Clinical Operations
DocGo
01.2025 - Current
Director of Operations
DocGo
01.2023 - 01.2025
Associate Director of Operations
DocGo
01.2023 - 01.2023
Manager of Operations
DocGo
01.2022 - 01.2023
Registered Nurse
MetroHealth Hospital
01.2014 - 01.2020
Bachelor of Science - Nursing
Case Western Reserve University
Master of Science - Forensic Nursing
Cleveland State University