Reagan Robertson, BSN, RN
Oklahoma City,OK
Summary
Registered Nurse and Director of Clinical Operations with experience developing clinical policies, procedures, quality programs, compliance processes, and infusion service operations within a growing healthcare organization. Proven ability to build clinical infrastructure from the ground up, including standards of practice, workflow development, staff education, documentation management, onboarding programs, and operational oversight. Experienced leading quality improvement initiatives, implementing evidence-based clinical processes, supporting regulatory compliance, and partnering with interdisciplinary teams to improve patient outcomes, organizational performance, and patient experience. Strong background in infusion therapy, clinical operations, staff development, workflow optimization, and healthcare quality initiatives.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Director of Clinical Operations
Hope Companies
Oklahoma City, OK
12.2025 - Current
- Lead development and execution of clinical operations within a growing healthcare startup organization.
- Developed and implemented clinical policies, procedures, standards of practice, and operational protocols supporting safe, compliant, and high-quality patient care.
- Designed and launched infusion therapy services, including development of treatment workflows, clinical protocols, documentation standards, quality measures, and operational processes.
- Established compliance processes and operational controls supporting regulatory requirements, payer participation standards, and clinical quality expectations.
- Developed onboarding, competency validation, training, and ongoing clinical education programs for nursing staff.
- Created standardized clinical workflows, documentation requirements, and patient care processes to promote consistency and quality across services.
- Collaborated with leadership to identify operational risks, implement corrective actions, and support continuous quality improvement initiatives.
- Assisted with Medicare and Medicaid participation requirements, credentialing processes, and compliance readiness efforts.
- Monitored clinical and operational performance metrics to identify opportunities for quality improvement and enhanced patient outcomes.
- Served as a clinical resource regarding standards of practice, workflow implementation, documentation requirements, and patient care delivery.
- Led cross-functional initiatives involving clinical, operational, compliance, and administrative stakeholders to support organizational growth and regulatory readiness.
- Developed scalable operational infrastructure supporting service expansion and future accreditation readiness.
- Managed and mentored clinical staff while promoting accountability, professional development, and adherence to clinical standards.
- Supported incident review processes and implementation of quality improvement measures.
Intensive Care Unit Registered Nurse
Mercy Hospital
Oklahoma City, OK
11.2021 - 02.2026
- Delivered care to critically ill patients requiring advanced monitoring, ventilator management, and complex medical interventions.
- Utilized evidence-based clinical decision-making to support patient outcomes and quality care delivery.
- Collaborated with multidisciplinary healthcare teams to coordinate treatment plans and care transitions.
- Assisted with implementation of clinical interventions, patient monitoring, and ongoing quality-focused patient care.
- Demonstrated strong critical thinking, communication, and clinical judgment in high-acuity situations.
Lead Infusion Nurse
Mosaic Infusion Solutions
Oklahoma City, OK
08.2023 - 01.2026
- Coordinated infusion services for patients receiving specialty biologics, IV antibiotics, immunoglobulins, hydration therapies, and complex infusion treatments.
- Collaborated with physicians, pharmacists, and interdisciplinary care teams to support treatment planning, quality care delivery, and patient safety.
- Monitored patients for infusion-related complications and implemented timely interventions as appropriate.
- Provided comprehensive patient education regarding treatment plans, medication administration, disease management, and therapy expectations.
- Assisted with workflow optimization, patient scheduling, operational processes, and service delivery improvements.
- Supported quality initiatives through documentation accuracy, adherence to clinical standards, and patient safety protocols.
- Contributed to operational consistency through process improvement and workflow standardization efforts.
- Served as a clinical resource for infusion-related therapies and patient management.
Perioperative Registered Nurse
SSM Health
Oklahoma City, OK
10.2022 - 01.2026
- Provided preoperative and postoperative nursing care within a high-volume surgical environment.
- Coordinated multidisciplinary care delivery to support patient safety and surgical readiness.
- Maintained compliance with organizational policies, documentation standards, and quality initiatives.
- Collaborated with surgeons, anesthesia providers, and nursing teams to ensure efficient workflow and positive patient outcomes.
- Participated in quality and safety initiatives supporting patient care excellence.
Registered Nurse & Nurse Technician
Bethany Children's Health Center
Bethany, OK
04.2019 - 10.2021
- Provided care for pediatric patients with complex chronic conditions and long-term healthcare needs.
- Collaborated with interdisciplinary teams to implement individualized care plans and support patient outcomes.
- Supported continuity of care through patient advocacy, education, and family-centered care initiatives.
- Assisted with care coordination efforts across multiple healthcare disciplines and services.
Medical Assistant
Oklahoma Cancer Specialists And Research Institute
Tulsa, OK
02.2018 - 10.2019
- Supported oncology providers through patient care coordination, documentation, and treatment support activities.
- Facilitated communication among patients, providers, pharmacies, and healthcare teams.
- Assisted with clinical documentation and workflow processes supporting efficient patient care delivery.
Education
Master of Science - Family Nurse Practitioner
West Texas A&M University
Canyon, TX05-2027
Bachelor of Science - Nursing
Oklahoma Christian University
Edmond03-2021
Skills
- Clinical Operations Leadership
- Infusion Services Management
- Policy & Procedure Development
- Regulatory Compliance
- Quality Improvement
- Performance Improvement
- Staff Development & Mentorship
- Clinical Education
- Workflow Optimization
- Documentation Management
- Clinical Standards Development
- Root Cause Analysis
- Incident Management
- Audit Readiness
- Medicare & Medicaid Compliance
- Interdisciplinary Collaboration
- Change Management
- Operational Strategy
- Clinical Program Development
- Leadership Development
Certification
- Registered Nurse (Compact License)
- ACLS Certified
- BLS Certified
Timeline
Director of Clinical Operations
Hope Companies
12.2025 - Current
Lead Infusion Nurse
Mosaic Infusion Solutions
08.2023 - 01.2026
Perioperative Registered Nurse
SSM Health
10.2022 - 01.2026
Intensive Care Unit Registered Nurse
Mercy Hospital
11.2021 - 02.2026
Registered Nurse & Nurse Technician
Bethany Children's Health Center
04.2019 - 10.2021
Medical Assistant
Oklahoma Cancer Specialists And Research Institute
02.2018 - 10.2019
Master of Science - Family Nurse Practitioner
West Texas A&M University
Bachelor of Science - Nursing
Oklahoma Christian University