DANENE ABDALLAH
Summary
Clinical operations leader with extensive experience in driving quality improvement and regulatory compliance across multi-state markets. Demonstrated success in enhancing clinical processes and developing teams through strategic planning and mentorship. Skilled in performance metrics analysis and fostering interdisciplinary collaboration to achieve high-quality patient care outcomes.
Overview
22
22
years of professional experience
Work History
Director of Clinical Operations
Chen Med
02.2023 - Current
- Collaborated with regional, market, and center clinical operations leadership to enhance enterprise clinical and operational metrics, supporting high-quality patient care across nine states with 41 centers.
- Key consultant- mentoring and directing clinical operations to ensure delivery of VIP care is consistent with local, state, federal and organizational standards.
- Identified clinical deficiencies, provided actionable recommendations for improvement plans, and facilitated educational sessions with structured follow-up to ensure compliance and quality.
- Collaborated with leadership to identify opportunities to improve clinical operations. Supporting in the development, implementation, and monitoring of effective performance improvement activities.
- Provided direction regarding clinical process improvement methods and guide clinical leaders in the implementation of new organizational processes and procedures.
- Performed annual and intermittent audits to ensure quality and compliance in accordance with OSHA, Clinical scope of practice standards, organizational standards-of-care, including safety and infection control.
- Coordinated with enterprise and market leaders on new center openings. Partnered in planning, inventory, setting up new centers, recruitment, hiring and training new staff for new centers.
- Chen Med (Miami Florida)
Market Clinical Manager
Chen Med
06.2021 - 02.2023
- Side by side clinical operational leadership alignment with Regional Market President opening the Texas market selecting new properties for temporary centers.
- Oversaw operations across Senior Medical Centers in Houston, Dallas, and San Antonio, ensuring compliance with clinical and operational standards.
- Established and launched temporary and permanent centers, adhering to standards while coordinating with Project Managers and Director of Quality.
- Planned, led, and executed organizational standards, ensured high-quality care performed according to scope-of-practice and state and federal regulations.
- Developed high-performing teams in collaboration with Regional Market President (RMP), Center Operations, and Clinical Leadership through effective workforce planning, recruitment, training, and performance observation.
- Coordinated with Regional Clinical Medical Officer, Center and Clinical Leadership ensuring Clinical excellence, implemented new initiatives with appropriate execution while maintaining standards.
- Served as an expert resource in clinical processes and efficiency, providing consultative support on improvements by identifying and retraining staff.
- Performed quality audits, developed/implemented support plans and scheduled training on identified negative trends, i.e., clinical outcomes, quality, performance metrics, clinical flow, and efficiency.
Market Clinical Manager
Chen Med
03.2016 - 05.2021
- Led multi-state clinical operations in VA and PA markets, enhancing operational consistency and compliance.
- Planned, led, and executed organizational standards, ensured clinics practice according to scope-of-practice, state and federal regulations.
- Partnered with Regional Market Presidents, Center Operation and Clinical Leadership-in workforce planning, recruitment, and orientation training, building high caliber teams and providing VIP service.
- Collaborated with Regional Clinical Medical Officer, Center and Clinical Leadership ensuring Clinical excellence, implemented new initiatives with appropriate execution while maintaining standard.
- Expert resource in clinical processes, efficiency, provided consultative support on improvements; required improvements by identifying, retraining, executing change, and monitoring for success.
- Conducted quality audits and developed support plans, implementing training to address negative trends in clinical outcomes and performance metrics.
- Established and launched new centers in VA and PA, ensuring adherence to operational standards and local regulations.
- Traveled extensively to various locations for operational needs.
- Jen Care/Dedicated Senior Medical Center (Norfolk VA and Philadelphia PA)
Director of Hospice Clinical
Sentara Enterprises
03.2013 - 01.2016
- Provided clinical oversight for multiple hospice programs across the state according to State/Federal Regulations and National Hospice and Palliative Care Organizational (NHPCO) guidelines.
- Collaborated with nationally recognized pain expert and Hospice Medical Directors to implement effective pain management regimen, improving patient comfort.
- Designed and launched first Hospice Start of Care team and initiated Hospice Bereavement Camp to support families during grief.
- Educated and trained healthcare professionals at state and local conferences to enhance hospice care practices.
- Traveled to various hospice locations 15% of the time each month.
- Sentara Enterprises (HQ VA), Chesapeake, VA
Hospice Clinical Nurse Manager
Sentara Hospice
07.2004 - 03.2013
- Oversaw hospice operations and patient-centered care, ensuring high-quality service, high patient satisfaction, and active participation in quality improvement initiatives.
- Ensured hospice care compliance with state and federal regulations, safeguarding quality standards and patient well-being.
- Sentara Hospice Williamsburg/Tidewater region, VA
Education
BSN - Bachelor of Nursing in Science
Oklahoma Wesleyan University
06.2015
ASN - Associate of Nursing in Science
College of St. Mary
Omaha06.2000
Skills
- Clinical leadership
- Operations management
- Quality assurance
- Regulatory compliance
- Clinical quality improvement
- Clinical process improvement
- Quality improvement
- Patient care coordination
- Performance improvement
- Adverse event reporting
- Audit preparation
- Protocol development
- Monitoring oversight
- Performance metrics analysis
- Change management
- Clinical education
- Developing training programs
- Staff recruitment and training
- Staff development
- Team leadership
- Project coordination
- Strategic planning
- Multi-Regional Collaboration
- Interdisciplinary collaboration
- Infection prevention and control
- Problem solving
- Mentorship and coaching
- Ethical Nursing
- Patient Advocate
- Quality improvement
- Clinical quality improvement
- Outcome measurement
- Clinical quality improvement
- Interdisciplinary collaboration
Timeline
Director of Clinical Operations
Chen Med
02.2023 - Current
Market Clinical Manager
Chen Med
06.2021 - 02.2023
Market Clinical Manager
Chen Med
03.2016 - 05.2021
Director of Hospice Clinical
Sentara Enterprises
03.2013 - 01.2016
Hospice Clinical Nurse Manager
Sentara Hospice
07.2004 - 03.2013
BSN - Bachelor of Nursing in Science
Oklahoma Wesleyan University
ASN - Associate of Nursing in Science
College of St. Mary