Melissa Bowen
Springfield,PA
Summary
Dynamic clinical leader with a proven track record at Elevated Kids, enhancing patient satisfaction through effective communication and innovative technology solutions. Skilled in budget oversight and clinical quality improvement, I foster high-performing teams and drive measurable gains in operational efficiency, ensuring compliance and ethical standards in all aspects of care delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Clinical Operations
Elevated Kids
01.2020 - Current
- Reduced operational costs through efficient resource allocation and budget management.
- Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
- Increased patient satisfaction ratings with timely, effective communication strategies.
- Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
- Implemented innovative technology solutions to increase efficiency in data collection and analysis for clinical trials.
- Optimized scheduling procedures, reducing wait times for patients while maximizing resource utilization within the clinic setting.
- Championed patient advocacy initiatives, upholding ethical principles in all aspects of clinical practice management.
- Set and executed enterprise clinical strategy, integrating regulatory, operational, and patient care priorities, resulting in scalable, high-quality service delivery across [X] sites.
- Partnered with C-suite executives to align clinical, financial, and compliance goals, driving [X%] improvement in organizational performance metrics.
- Directed quality and risk management systems that ensured [100% compliance / reduced incidents by X%], strengthening regulatory alignment and patient safety.
- Applied systems thinking and continuous improvement frameworks (e.g., PDSA), achieving measurable gains in [clinical outcomes, efficiency, cost savings, etc.].
- Developed and mentored senior clinical leaders, increasing leadership bench strength and succession readiness across the organization.
- Established ethical, person-centered standards of care, translating strategic vision into auditable policies that improved consistency and accountability.
- Navigated complex organizational change with agility, fostering alignment and resilience that sustained performance during [specific initiative or transition].
- Championed compliance with BACB, Medicaid, and private payor regulations, safeguarding [millions in revenue / organizational licensure / accreditation status].
Director of ABA Services
Child Guidance Resource Centers
03.2013 - 06.2021
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
Master of Science - Applied Behavior Analysis
Saint Joseph's University
Philadelphia, PA01-2012
Bachelor of Science - Business Management
West Chester University of Pennsylvania
West Chester, PA05-2009
Skills
- Clinical leadership
- Effective communication
- Quality improvement
- Employee performance evaluations
- Staff scheduling
- Clinical quality improvement
- Staff development
- Performance improvement
- Clinical supervision
- Budget oversight
- Improving clinical quality outcomes
- Time management
Certification
- BCBA - Board Certified Behavior Analyst
- Licensed Behavior Specialist (PA)
- Licensed Behavior Analyst (NY)
Timeline
Director of Clinical Operations
Elevated Kids
01.2020 - Current
Director of ABA Services
Child Guidance Resource Centers
03.2013 - 06.2021
Master of Science - Applied Behavior Analysis
Saint Joseph's University
Bachelor of Science - Business Management
West Chester University of Pennsylvania
Similar Profiles
Alex MartinezAlex Martinez
Behavior Technician at Elevated KidsBehavior Technician at Elevated Kids
Ainsley LuikensAinsley Luikens
Private Event Bartender at JAH ELEVATEDPrivate Event Bartender at JAH ELEVATED
Jerod DannattJerod Dannatt
Fleet Manager at Elevated Delivery ServiceFleet Manager at Elevated Delivery Service
Elizabeth RossElizabeth Ross
Undergraduate Research Student at Lafayette CollegeUndergraduate Research Student at Lafayette College
Sherri RoamSherri Roam
Supervisor of Special Education, Early Intervention at Delaware County Intermediate UnitSupervisor of Special Education, Early Intervention at Delaware County Intermediate Unit