MEREDITH RHAME

Manage daily operations of the outpatient pediatric clinics and newborn centers in addition to care coordination, triage and care management departments. Responsible for ensuring that a high level of quality patient care is given. Monitors patient volumes, quality of care, patient satisfaction, staff performance and staff satisfaction. Leads and promotes teamwork, adherence to applicable policies and procedures, and delivery of the overall patient experience. Aligns processes with business, clinical, customer service, quality and financial goals. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the Practice.

• Optimized scheduling procedures, reducing wait times for patients while maximizing resource utilization within the clinic setting.
• Collaborated with interdisciplinary teams to develop integrated care plans tailored to individual patient needs.
• Established strong relationships with key stakeholders, fostering collaboration and mutual support among team members.
• Mentored junior staff members, contributing to the development of a high-performing, cohesive team focused on achieving departmental goals.
• Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
• Developed comprehensive risk management plans to minimize potential issues in clinical operations.
• Ensured regulatory compliance by staying informed of industry standards and maintaining thorough documentation practices.
• Championed patient advocacy initiatives, upholding ethical principles in all aspects of clinical practice management.
• Reduced operational costs through efficient resource allocation and budget management.
• Enhanced patient care quality by developing and implementing streamlined clinical processes.
• Increased patient satisfaction ratings with timely, effective communication strategies.
• Evaluated vendor contracts and service agreements, ensuring cost-effective procurement of essential supplies and equipment for clinical operations.
• Developed systems and procedures for effective project management and clinical operations.
• Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
• Led cross-functional teams for successful project execution within established timelines.
• Facilitated knowledge sharing among staff through organized training sessions, workshops, and conferences on best practices in clinical operations management.
• Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
• Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
• Developed, implemented, revised, and evaluated policies and procedures.
• Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.

• Facilitated communication between departments to ensure seamless coordination of patient care from admission through discharge.
• Streamlined clinical operations by identifying areas for improvement, including workflow optimization and resource allocation.
• Coordinated and led meetings with department heads to discuss strategies for achieving target outcomes, optimizing resource utilization, and addressing any challenges encountered.
• Coordinated staffing schedules for optimal coverage during peak hours without compromising employee satisfaction or violating labor laws.

• Evaluated clinical staff performance, identifying areas of improvement and providing constructive feedback to drive continuous growth.
• Utilized adult learning principles to adapt teaching methods according to individual learner needs, maximizing comprehension and retention of material presented.
• Led the development of annual training plans based on identified gaps in knowledge or skills among clinical staff members.
• Assisted in the design of simulation exercises, enhancing hands-on learning experiences for clinical staff members.

• Nursing Coordination of Care/Case Management to the medically complex population