James Schoenhardt
Hamburg ,NY
Summary
Seasoned Service Manager bringing 35 years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
31
31
years of professional experience
Work History
Assistant Service Manager
Towne Automotive
Orchard Park, NY (On-Site)
10.2006 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
Lead Mechanical Technician
Towne Automotive
Orchard Park, NY (On-Site)
01.1993 - 10.2006
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached team of 4 employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Frequently diagnosed mechanical problems and determined how to correct issues.
Education
Associate of Applied Science - Diesel Mechanics
Ohio Diesel Technical School
Cleveland, OH05.1985
Skills
- Verbal and Written Communication
- Project Management
- Workflow Management
- Operational Improvements
- Quality Assurance
- ASE Certification -Master Tech
- AC/Refrigerant Certified
- Technical Troubleshooting
- Schedule Coordination
- Consultative Sales Approach
- Service and Parts Teams Management
- Customer Service
Timeline
Assistant Service Manager
Towne Automotive
10.2006 - Current
Lead Mechanical Technician
Towne Automotive
01.1993 - 10.2006
Associate of Applied Science - Diesel Mechanics
Ohio Diesel Technical School