Results-drive Branch Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
15
15
years of professional experience
Work History
Branch Manager
Lendmark Financial Services
12.2014 - Current
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Consulted customers to boost product sales and services.
Resolved various issues impacting sales management and business operations.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Forecasted trends and recommended improvements based on financial risk analyses.
Retail Store Manager
Rommel's Ace Hardware
05.2008 - 11.2013
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Optimized store displays and appearance via strategic merchandising.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed store organization, maintenance, and purchasing functions.
Completed routine store inventories.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Created employee schedules to align coverage with forecasted demands.
Completed point of sale opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.