Alondra Jimenez
Lakewood,CO
Summary
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Branch Operations Manager dedicated to increasing efficiency, streamlining procedures, and improving employee morale with hands-on leadership style.
Overview
3
3
years of professional experience
Work History
Branch Operations Manager
Wells Fargo & Company
Denver, CO
08.2024 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Improved branch efficiency by streamlining operations and implementing new processes.
Branch Operations Coordinator
Wells Fargo
08.2023 - Current
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
Associate Personal Banker
Wells Fargo
06.2022 - 08.2023
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
Bank Teller
Wells Fargo
07.2021 - 06.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered customer inquiries regarding account balances and transaction history
Education
High School Diploma -
Lakewood High School
Lakewood, CO05.2020
Skills
- Strategic Financial Planning
- Cash Counting
- Workflow Processes
- Strategy Planning
- Customer Service
- Employee Development
- Risk Mitigation
- Decision-Making
- Operations Management
- Conflict Resolution
Timeline
Branch Operations Manager
Wells Fargo & Company
08.2024 - Current
Branch Operations Coordinator
Wells Fargo
08.2023 - Current
Associate Personal Banker
Wells Fargo
06.2022 - 08.2023
Bank Teller
Wells Fargo
07.2021 - 06.2022
High School Diploma -
Lakewood High School