Kelly Schratz
Pollock Pines,California
Summary
A motivated and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. One who is skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Who also maintains focus and a positive attitude in stressful situations and high-volume environments. An organized and dependable candidate successful at managing multiple priorities with a positive attitude, along with the willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waitress
C&T's Restaurant
07.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Pizza Factory
Pizza Factory
05.2022 - 08.2022
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Enhanced customer experience by addressing any service or product issues promptly, demonstrating a commitment to excellent service standards.
Childcare Worker
Pine Top Montessori
01.2022 - 08.2022
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
Sandwich Artist, Dishwasher, Lead
Subway
05.2020 - 12.2021
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Associate of Arts - Business Administration
Folsom Lake College
Folsom, CA05.2024
Skills
- Customer Service experience
- Strong multitasking
- Safe Food Handling
- Problem-solving abilities
- Positive Attitude
- Strong verbal and written communication
- Team Supervision
- Team Collaboration and Leadership
- Quick Learner
- Strong Work Ethic
- Fast-Paced Environment
- Positive Attitude and Energy
I am extremely open to learning new things.
I have an extensive amount of experience in customer service, and working with people. I am always up for new challenges, the chance to learn more, and the ability to help a company grow and strive into the best it can be.
Timeline
Pizza Factory
Pizza Factory
05.2022 - 08.2022
Childcare Worker
Pine Top Montessori
01.2022 - 08.2022
Waitress
C&T's Restaurant
07.2021 - Current
Sandwich Artist, Dishwasher, Lead
Subway
05.2020 - 12.2021
Associate of Arts - Business Administration
Folsom Lake College
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