Aliyah Austin
The Bronx
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Experienced in training and developing high-quality performances. Pursuing a new professional opportunity with room for advancement.
Overview
2
2
years of professional experience
Work History
Waitress
Applebees
06.2023 - 09.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Sales Associate
Dillard's
06.2022 - 09.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Gymnastics Coach
Lone Star Gymnastics
08.2021 - 01.2022
- Enhanced athlete performance by implementing tailored training programs and coaching techniques.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.
- Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
- Organized team-building activities outside of practice hours to strengthen team bonds and enhance collaboration skills among gymnasts.
- Facilitated goal-setting sessions with athletes to foster a sense of ownership over their own development and achievements.
Education
No Degree - Marketing
Manhattan College
The Bronx, NY05.2026
Skills
- Guest Relations Experience
- Customer Service Experience
- Order Accuracy
- Sales Expertise
- Item Promotion
- Complaint Resolution
- Social
- Hard Worker
Additional Information
I'm on my school's dance team and have been an athlete for the vast majority of life so I know how to be a team player, be dependable, and communicate effectively.
Timeline
Waitress
Applebees
06.2023 - 09.2023
Sales Associate
Dillard's
06.2022 - 09.2022
Gymnastics Coach
Lone Star Gymnastics
08.2021 - 01.2022
No Degree - Marketing
Manhattan College