Kelly Schroeder
Quakertown,PA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Seeing to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
6
6
years of professional experience
Work History
Market Admin Support Team
Rentokil Terminix
08.2018 - Current
- Handle CCM tickets with scheduling, billing or document requests.
- Respond to email requests from techs, managers and sales reps.
- Answer phone calls from techs, managers and sales reps.
- Schedule callbacks or move work for techs when requested.
- Monitoring PestConnect customers in the portal
- Assist with projects assigned by my supervisor.
- Schedule K9 inspections for branches 69 and 184.
In addition to my market admin tasks I have assisted numerous other departments with projects.
- Covered for Major Accounts
- UAT testing for deferred revenue
- Adding Terminix customer accounts into Rentokil PestPac
- UAT testing for self service portal
Education
High School Diploma -
Quakertown Community High School
06.1998
Skills
- Customer Service
- Organizational Skills
- Attention to Detail
- Critical Thinking
Accomplishments
2023 Winner of the Rentokil Terminix Circle of Excellence Bronze Club
Timeline
Market Admin Support Team
Rentokil Terminix
08.2018 - Current
High School Diploma -
Quakertown Community High School
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