Kelly Seigla

I house keep in the Emergency Department at Rutherford Regional Health System Hospital. I clean and sanitize discharged rooms after a patient has been discharged from the ED room. I clean other areas throughout the hospital.

• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
• Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Developed and maintained professional relations between customer, store personnel, and company.
• Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
• Processed payments by accepting cash, checks and credit and debit card payments.
• Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
• Anticipated customers' questions and complaints and skillfully handled concerns.
• Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.

• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.

• Cleaned and sanitized work areas, utensils and equipment.
• Tasted, smelled, and pierced food with fork to verify sufficient cooking.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Maintained smooth and timely operations in preparation and delivery of meals.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Followed health, safety and sanitation guidelines while preparing and serving food.
• Prepared and cooked meals according to recipes and customer specifications.