Kelly Setzler
Hinesville,GA
Summary
Dynamic Asset Protection Manager with extensive experience at Walmart, skilled in loss prevention strategies and inventory control. Proven track record of reducing theft incidents through effective team training and incident reporting. Detail-oriented and trustworthy, committed to maintaining a secure shopping environment while enhancing customer support and operational efficiency.
Overview
20
20
years of professional experience
Work History
Asset Protection Associate
Walmart
08.2025 - Current
- Conducted routine audits of merchandise and inventory for accuracy.
- Assisted in implementing loss prevention strategies to enhance asset protection.
- Documented incidents and prepared reports for management review.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Monitored store security systems to detect and prevent theft incidents.
- Responded promptly to alarms and security breaches within the facility.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Checked CCTV for evidence of shoplifting.
- Collaborated with team members to maintain a safe shopping environment.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Asset Protection Manager
Walmart
01.2022 - Current
- Monitored asset protection procedures to prevent theft and loss.
- Conducted regular audits of inventory and security systems.
- Collaborated with law enforcement on investigations related to theft incidents.
- Trained staff on loss prevention techniques and safety protocols.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Evaluated existing security infrastructure, recommending upgrades or enhancements as necessary to maintain a robust defense against potential threats.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Controlled reduction of loss inventory by protecting company assets.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Monitored store surveillance cameras to detect suspicious behavior.
Cashier / Customer Service
Walmart
01.2020 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained cash register accuracy by balancing drawers at beginning and end of shifts.
- Trained new cashiers on register procedures and customer service best practices.
- Monitored store environment to uphold cleanliness and organization standards throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Walmart
01.2006 - Current
- Coordinated team schedules to optimize resource allocation and improve operational efficiency.
- Developed training programs for new staff, enhancing onboarding processes and knowledge retention.
- Analyzed customer feedback to identify service gaps and implemented corrective measures.
- Managed inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Established team priorities, maintained schedules and monitored performance.
Grocery Stocker
Walmart
01.2006 - Current
- Organized and replenished shelves to maintain optimal product availability.
- Collaborated with team members to ensure inventory accuracy and timely restocking.
- Monitored stock levels and communicated needs to management for efficient supply chain operations.
- Trained new staff on stocking procedures and safety protocols to enhance operational effectiveness.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma -
Palmdale High School
Palmdale, Ca01-1999
Skills
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Loss prevention
- Customer support
- Incident reporting
- Loss prevention strategies
- Process implementation
- Inventory management
- CCTV monitoring
- Loss prevention experience
- Report writing
- Audit conduction
- Front-end monitoring
- Conflict resolution
- Staff training
- Inventory auditing
- Retail operations
- Teamwork and collaboration
- Retail management
Timeline
Asset Protection Associate
Walmart
08.2025 - Current
Asset Protection Manager
Walmart
01.2022 - Current
Cashier / Customer Service
Walmart
01.2020 - Current
Assistant Manager
Walmart
01.2006 - Current
Grocery Stocker
Walmart
01.2006 - Current
High School Diploma -
Palmdale High School