Summary
Overview
Work History
Education
Skills
Timeline
CBCS Certification Exam date pending
StoreManager

Kelly Hart

Imperial Beach,CA

Summary

Dynamic Store Manager at 7-Eleven with a proven track record in enhancing customer satisfaction through exceptional service and strategic inventory management. Skilled in problem-solving and operational efficiency, I successfully trained staff, improved sales through innovative merchandising, and fostered a positive work environment, ensuring a seamless shopping experience for all customers.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Store Manager

7-eleven Convenience Store
04.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

House Coordinator

The Clover House
03.2011 - 07.2013
  • Monitored resident well-being daily, reporting any changes in physical or mental health to appropriate professionals immediately.
  • Maintained a safe and comfortable living environment by enforcing house rules and addressing any maintenance issues promptly.
  • Trained new staff members on house procedures, policies, and best practices for providing quality care to residents.
  • Created a welcoming atmosphere within the home by maintaining cleanliness standards in common areas.
  • Coordinated transportation arrangements for residents'' medical appointments, social engagements, or other necessary outings.
  • Maintained detailed records of resident information including personal histories, dietary preferences, allergies, medication schedules.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Worked with front desk to respond promptly to all guest requests.

Bartender Supervisor

The Escape Lounge
06.2009 - 01.2010
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
  • Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Bartender/ Waitress

Basin Nights
01.2006 - 05.2009
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Education

Certificate - Medical Records (Undergraduate)

University of Phoenix
Tempe, AZ
08-2025

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Outstanding communication skills
  • Work Planning and Prioritization
  • Documentation and reporting
  • Strategic thinker
  • Operational efficiency
  • Verbal and written communication

Timeline

Store Manager

7-eleven Convenience Store
04.2016 - Current

House Coordinator

The Clover House
03.2011 - 07.2013

Bartender Supervisor

The Escape Lounge
06.2009 - 01.2010

Bartender/ Waitress

Basin Nights
01.2006 - 05.2009

Certificate - Medical Records (Undergraduate)

University of Phoenix

CBCS Certification Exam date pending

I will be completing the Certified Billing and Coding Specialist exam through the NHA in the beginning of September 2025.  Date pending is due to my wish to prepare and study further to guarantee a passing score and full readiness to properly perform my employment duties and expectations.

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